Service Consultant - Chronic Servicing (ECP) | Fixed Term Contract | Talent Pool
Service Consultant - Chronic Servicing (ECP) | Fixed Term Contract | Talent Pool
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Job Description
Service Consultant - Chronic Servicing (Fixed Term Contract) (Talent Pool)
About Discovery
Discoverys core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart self-driven people to be their best. As global thought leaders Discovery is passionate about innovating in order to not only achieve financial success but to ignite positive and meaningful change within our society.
What is a Talent Pool
In simplest terms a talent pool is a database of candidates that have already been deemed qualified for particular positions and who can be offered roles as soon as they become available.
What does this mean for you
Its good news because it means you will still go through the recruitment process (assessments role plays and interviews) and if you meet our minimum criteria will be next in line for consideration as soon as we require more staff.
You will remain as an active candidate on our database and we will update you on progress on a monthly basis.
Key Purpose
Dealing with all queries related to Chronics and HIV.
Areas of responsibility may include but not limited to:
- Taking calls and dealing with Discovery queries;
- Dealing with queries from franchises brokers & the public;
- Dealing with all queries related to Chronics and HIV
- Dealing with all queries through to resolution;
- Admin functions;
- Policy changes to the product;
- Working on Discovery Systems;
- Assisting with escalated queries from brokers and franchises.
Personal Attributes and Skills
- Self- motivated and pro-active;
- Team player;
- Assertiveness and can easily adapt to change;
- Able to prioritize and work under pressure;
- Very organized positive and service orientated;
- Professional at all times;
- Attention to detail;
- Empathetic;
- Sensitive
Education and Experience
Essential:
- Minimum 50% English Maths / Maths Literacy or Accounting
- Excellent verbal and written communication skills;
- Excellent administration skills;
- MS Office and PC literate;
- Contact centre consultant skill
Employment Equity
The Companys approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer we actively encourage and welcome people with various disabilities to apply
EMPLOYMENT EQUITY
The Companys approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer we actively encourage and welcome people with various disabilities to apply.
Required Experience:
Contract
Employment Type
Contract
