Inbound Customer Service Representative
Inbound Customer Service Representative
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Salary Not Disclosed
1 Vacancy
Job Description
Job Title: Inbound Customer Service Representative
Location: Cape Town CBD
Employment Type: Full-time
Experience Required: 12 Months BPO Experience
Overview
Believe Resourcing is hiring on behalf of our client a leading company in the insurance industry for the role of Customer Service Representative (Inbound Voice). This role is perfect for individuals who thrive in a customer-focused environment enjoy problem-solving and want to build their career in a structured and supportive setting. You will be the first point of contact for policyholders assisting them with billing transactions and technical support.
Key Responsibilities
Handle inbound calls from policyholders in a fast-paced contact center.
Process billing transactions including payments and account adjustments.
Accurately verify and interpret billing information.
Respond to simple and complex inquiries regarding billing and policies.
Provide technical support on internal client systems.
Follow up with policyholders on outstanding items to ensure resolution.
Deliver high-quality service in line with KPIs and service standards.
Collaborate with team members and contribute to a positive working environment.
Perform additional administrative or support tasks as required.
Candidate Requirements
1 year of experience in a customer service or call center environment.
Some post-matric education is advantageous.
Excellent communication skills and telephone etiquette.
Strong active listening and problem-solving abilities.
A calm patient and service-oriented mindset.
Ability to manage time and stay organized in a high-volume setting.
Competent with MS Office tools (Word Excel Outlook).
Willing and able to commit to full training and adhere to shift schedules.
Why Join This Team
Work with a respected brand in the insurance sector.
Structured training and onboarding provided.
Opportunities for career growth within the customer service stream.
Supportive and collaborative team culture.
Stable full-time role with consistent working hours.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
