Assistant Director of Operations
Assistant Director of Operations
Posted on :
07-08-2025
Employer Active
1 Vacancy
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Job Description
The Assistant Director of Operations supports the Director of Operations in leading day-to-day lodge functions and ensuring the delivery of exceptional guest service across departments. This hands-on role plays a key part in operational execution people leadership and upholding brand and quality standards.
Key Responsibilities
- Support the the Director of Operations to develop and manage the annual operational budget ensuring cost efficiency without compromising quality.
- Ensures costs across departments are monitored on a monthly basis and KPIs are achieved.
- Monitor expenditures control inventory costs and negotiate supplier contracts.
- Develop and implement operational strategies to ensure world-class guest experiences.
- Oversee all departments including front office housekeeping food & beverage guiding maintenance and logistics.
- Drive sustainability initiatives in line with conservation policies and responsible tourism practices.
- Set and uphold hospitality standards that deliver personalized and exclusive guest experiences.
- Oversee VIP guest handling and ensure the highest level of attention to detail in service delivery.
- Implement guest feedback mechanisms to continuously improve service quality.
- Work closely with the lodge managers guides and activity teams to enhance safari experiences
- Implement and monitor health hygiene and safety protocols for guests and team members.
- Develop and maintain emergency response plans including medical evacuation procedures.
- Ensure proper risk assessments and adherence to wildlife safety guidelines.
Qualifications :
- Bachelors degree in Hospitality Management Business Administration or related field
- Minimum 3-5 years leadership experience in luxury hospitality
- Proven track record managing high-end safari camps or lodges
- Strong financial acumen and experience in budgeting
- Excellent leadership and communication skills
- Passion for conservation and sustainability
Additional Information :
CV must include 3 traceable referee with valid email addresses and mobile numbers.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
Key Skills
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