Partner Manager - Key Accounts

About Pargo:

Pargo is a smart logistics company with a bold vision for growth simplifying complex deliveries and disrupting the ecommerce delivery landscape in South Africa. We are driven by innovation a focus on customer convenience and a commitment to providing seamless and efficient solutions for our clients and their customers. We offer an exciting work environment where smart innovative individuals can be part of a fastgrowing business and make a significant impact.

The Role:

We are seeking a driven and resultsoriented Partner Manager to join our team and play a crucial role in our growth trajectory. You will act as a dedicated logistics specialist overseeing and strategically managing the delivery processes for a portfolio of our key ecommerce clients. Your focus will be on building strong growthoriented partnerships optimizing their logistics operations for efficiency and scalability and identifying opportunities for mutual expansion. You will be a central point of contact ensuring seamless parcel delivery and fostering longlasting impactful relationships.

Your Responsibilities:

• Strategic Partner Management: Develop and nurture strong longlasting partnerships with key clients across a range of industries acting as a trusted advisor focused on their growth.
  

• Logistics Optimization for Growth: Plan oversee and manage logistics warehouse and transportation processes to ensure timely and successful delivery of all orders while identifying areas for optimization to support client growth.
  

• PerformanceDriven Operations: Direct optimize and coordinate the full delivery cycle proactively tracking and managing key performance indicators (KPIs) such as delivery speeds and efficiency metrics to drive continuous improvement and support client expansion.
  

• Proactive Problem Solving & Issue Resolution: Be the first point of contact for operational questions and proactively solve any issues that may arise ensuring minimal disruption and maintaining strong partner trust.
  

• Growth Opportunity Identification: Collaborate closely with the sales team to identify and cultivate growth opportunities within existing partner relationships aligning logistics solutions with their evolving needs and objectives.
  

• Solution Implementation for Scalability: Implement new logistics solutions and processes tailored to partner needs and growth objectives ensuring scalability and efficiency.
  

• Crossfunctional Collaboration: Work crossdepartmentally with sales marketing process management and customer service teams to ensure alignment and deliver exceptional value to our partners.
  

• Relationship Building at All Levels: Develop trusted advisor relationships with partner stakeholders across their logistics customer service and warehouse operations teams.
  

• Performance Monitoring & Reporting for Growth: Track and analyze key performance indicators (KPIs) related to partner accounts providing regular reports and insights focused on identifying growth levers and areas for improvement
  

Requirements

• You are an experienced operator with a strong focus on delivering clientfocused solutions and driving growth.
  

• Establishing strong growthoriented relationships comes naturally to you with a proven track record of communicating with and managing client stakeholders at various levels.
  

• You are an exceptional executor with a strong determination to start manage and follow through on projects and tasks until a successful outcome is achieved.
  

• You are ambitious openminded and a collaborative team player excited by the opportunity to disrupt the logistics industry and drive growth for Pargo and its partners.
  

• Proven experience in delivering clientfocused solutions ideally with a focus on logistics and/or operations for ecommerce businesses.
  

• Demonstrable ability to communicate present and influence key stakeholders at all levels within an organization.
  

• Proven ability to manage multiple account management projects simultaneously while maintaining sharp attention to detail and a focus on growth opportunities.
  

• Excellent listening negotiation and problemsolving abilities with a proactive approach to identifying and addressing potential roadblocks to growth.
  

• Strong verbal and written communication skills capable of articulating strategic insights and growthfocused solutions.
  

• Solid experience with CRM software and MS Office (particularly MS Excel) for data analysis and reporting.
  

• Proven work experience as an account manager logistics manager operations manager or relevant role with a demonstrable focus on client growth.
  

• BA/BS degree in Business Administration Sales or a relevant field.
  

What Were Looking For:

Someone who is aligned with our values and approach and is:

• Selfmotivated and excited by the possibilities of technology to drive growth.
  

• Has a systematic approach with an analytical mindset focused on identifying growth opportunities.
  

• Driven to complete tasks beyond expectations with a focus on impactful outcomes.
  

• Thinks deeply and explains carefully contributing to strategic growth discussions.
  

• Actively participates in continuous improvement initiatives to enhance efficiency and support growth.
  

• Responsive and quick to resolve requests ensuring smooth operations for our growing partners.
  

• Flexible and open to suggestions that can contribute to mutual growth.
  

• Focuses on the outcome and strives for impactful results that drive growth.
  

• Upgrades their knowledge constantly to stay ahead in a rapidly evolving industry.
  

• Enjoys their work and contributes positively to our dynamic team.
  

Benefits

We offer a valuable learning experience within a highgrowth innovative startup working alongside seasoned professionals with an entrepreneurial spirit. You can expect a competitive remuneration package a compelling bonus structure tied to growth objectives contribution to medical aid and life cover encouragement of own initiatives space for selfgrowth enrollment into personal training programs an exciting office space in Gardens with remote working options and monthly team activities.

About Pargo:

Pargo () is a logistics solution focused on customer convenience enabling people to send and receive parcels at dedicated pickup points nationwide. We are directly addressing the challenges of lastmile distribution empowering both individuals and businesses to send and collect parcels with ease and flexibility ultimately driving growth in the ecommerce ecosystem across Africa.