Data Entry / Scheduler / Customer Services
Data Entry / Scheduler / Customer Services
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1 Vacancy
Job Description
Data Entry / Scheduler / Customer Services
Support a fastpaced techforward property services company with empathetic and efficient customer communication.
Remote (Cape Town Preferred) R15 000 R18 000 per month Fulltime 9am 6pm
About Our Client
Our client is a dynamic property management and maintenance company dedicated to innovation responsiveness and highquality service. They integrate advanced AI technologies like automation and virtual assistants with a strong human touch ensuring seamless communication between tenants contractors and property managers. With a culture built on operational excellence and empathy the company is focused on transforming the tenant experience across its service offerings.
The Role: Data Entry / Scheduler / Customer Services
This role ensures efficient and humancentred operations by supporting tenant communications job scheduling and CRM data input. As a key liaison point youll blend techenabled systems with handson customer service playing a vital part in the companys daytoday success.
Key Responsibilities
- Input data accurately into the CRM system (ServiceM8) to trigger AIassisted contact workflows
- Schedule jobs and appointments where automated tools fall short
- Handle inbound and outbound tenant calls with professionalism and empathy
- Answer questions about upcoming works and assist with rescheduling
- Coordinate with property managers to confirm and adjust booking details
- Ensure clear and timely communication among tenants field teams and property managers
About You
- 2 years of experience in data entry customer service or scheduling roles
- Previous exposure to the property or maintenance sector is a plus
- Strong verbal and written communication skills
- Confident in managing phonebased communication
- Comfortable using CRM tools (ServiceM8 experience is a bonus)
- Techsavvy detailoriented and able to multitask effectively
- Selfstarter who can work independently or as part of a team
- Calm under pressure with a solutionsdriven mindset
Employment Type
Full Time
