Senior Platform and Compute Engineer
Senior Platform and Compute Engineer
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Salary Not Disclosed
1 Vacancy
Job Description
Senior Platform and Compute Engineer 12 Month Contract
Role Responsibilities
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Maintain service availability for customers by:
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Performing routine maintenance
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Conducting failover testing
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Implementing best practices
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Proactively monitoring alerts and status changes
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Perform projectrelated duties for new and changing infrastructure deployments as required.
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Regularly update customers on the progress of incidents problems and changes via telephone and email.
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Regularly update The Companys ticketing systems (Service Now / Autotask) with quality notes on incidents problems and change requests.
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Complete customer Change Requests including:
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Impact and risk analysis
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Implementation (including outofhours where required)
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Provide technical consultancy across the business to support the integrity and performance of Platform and Compute initiatives.
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Provide seniorlevel technical assistance when Tier 1 efforts have not resolved incidents.
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Identify and implement practical technical solutions without compromising commercial viability.
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Stay current and certified in relevant technologies.
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Capture recurring faults and perform root cause analysis.
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Proactively identify and act on fault trends.
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Act as Lead Engineer for key customers of The Company for support service transition and project work.
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Participate in the oncall rota to ensure 24/7 support availability and respond to outofhours calls within SLA timeframes.
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Attend the Change Advisory Board for customer change requests.
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Represent Platform and Compute Support in meetings and internal working groups.
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Attend customer meetings to provide technical consultancy (primarily via video conferencing occasionally onsite).
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Visit customer sites for project or supportrelated activities.
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Conduct technical audits for key customers as part of the Service Improvement Process or where issues are identified.
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Collaborate with the solutions team to develop new services and proposals.
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Keep all customer documentation up to date.
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Provide input for customerfacing Technical Incident Reports.
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Identify and help close gaps in technical documentation skills and knowledge.
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Create and maintain accurate technical documentation for customers.
Person Requirements
Qualifications
Graduate or qualified by experience with preferred certifications including:
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Microsoft Azure AZ104 Microsoft Azure Administrator Associate
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Microsoft Certified: Azure Solutions Architect Expert (AZ305)
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VMware VCP VCPDCV 6.x 7.x 8.x
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Huawei Storage HCIA HCIP
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Hitachi Storage
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Dell EMC
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Dell Server certifications (advantageous)
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HPE Server certifications (advantageous)
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NetApp (NCTA NCDA NAHSE NCSE NCIE SAN) advantageous
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ITIL Foundation
Experience
Essential (34 Years):
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VMware vSphere 6.x7.x
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Microsoft HyperV
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Enterprise storage: Dell HPE IBM EMC Huawei Hitachi
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SAN Fabric Switches: Brocade Cisco
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Server hardware support: Dell HP IBM
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Azure IaaS cloud administration and support
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Administering/troubleshooting Windows Server and associated roles (DNS Active Directory AD Connect etc.)
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O365/M365 deployment migration and administration
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Backup and disaster recovery technologies (e.g. Veeam Azure Site Recovery)
Employment Type
Full Time
