Shipping Customer Service Supervisor
Shipping Customer Service Supervisor
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Salary Not Disclosed
1 Vacancy
Job Description
Shipping Customer Service Supervisor
Skills and Qualifications:
- Strong communication skills both verbal and written to interact with customers and internal teams.
- Problemsolving skills to effectively address and resolve customer issues.
- Organizational skills to manage multiple tasks and maintain accurate records.
- Knowledge of shipping and logistics processes to understand the various stages of the shipping lifecycle.
- Computer proficiency to use software for order entry tracking and reporting.
- Customer service mindset to prioritize customer satisfaction and build positive relationships.
- Ability to work independently and as part of a team to coordinate with various departments and manage a high volume of tasks.
Key Responsibilities:
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Handling Customer Inquiries
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Respond to phone calls emails and other communication channels to answer customer questions about shipments.
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Resolving Issues
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Address and resolve problems such as delays damages or missing packages.
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Order Processing
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Enter and verify customer orders ensuring accurate shipment details.
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Shipping Coordination
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Liaise with warehouses freight forwarders and carriers to schedule and track shipments.
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Document Management
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Prepare and manage shipping documents including invoices packing lists and customs declarations.
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Communication
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Maintain open communication with customers and internal teams to keep everyone informed of shipment status.
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Data Entry and Reporting
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Maintain records of shipments track key performance indicators (KPIs) and generate reports.
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Customer Relationship Management
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Build and maintain positive customer relationships through proactive communication and issue resolution.
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Employment Type
Full Time
