General Manager
General Manager
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1 Vacancy
Job Description
Job Purpose
The General Manager (GM) is responsible for overseeing the overall performance sales operational control and compliance of Company Partners. This role is focused on driving sustainable growth optimizing sales strategies improving user experience (UX) ensuring high operational standards and leading business expansion initiatives. The GM will play a critical role in steering the company towards achieving strategic goals while maintaining compliance quality and efficiency.
Responsibilities
- Sales & Growth Management
- Develop and implement sales strategies across all departments to drive revenue growth.
- Lead the performance of all sales divisions ensuring alignment with company goals.
- Drive new business initiatives and identify crossselling/upselling opportunities.
- Oversee and optimize conversion funnels and customer acquisition strategies.
- KPI & Performance Management
- Monitor and analyze all departmental KPIs and team performances weekly/monthly.
- Ensure performance alignment with business objectives and financial targets.
- Drive a highperformance culture through accountability and coaching.
- Facilitate ongoing performance reviews and improvements.
- Operational & Process Control
- Take full operational ownership of daily business processes and systems.
- Identify inefficiencies and implement process improvements for scale and quality.
- Coordinate with department heads to ensure crossfunctional synergy.
- Quality & Compliance Oversight
- Implement and oversee quality control processes to ensure accuracy efficiency and exceptional customer interactions.
- Serve as internal compliance officer for FICA POPIA and other applicable regulations).
- Manage legal reviews and compliance with relevant laws and industry standards.
- UX and Customer Retention
- Work with internal marketing development and sales teams to enhance the client journey.
- Division Growth Support
- Support the division leaders in growing and scaling their respective business units.
- Provide strategic and operational guidance to help expand offerings improve profitability and enter new markets.
- Business Expansion & Strategic Initiatives
- Assist in launching and scaling new business divisions as needed.
- Conduct feasibility studies and support gotomarket strategies for new offerings.
- Reporting & Stakeholder Communication
- Prepare and present monthly operational and sales reports to the Board.
- Maintain clear communication with leadership on business performance and challenges.
- Contract & Legal Management
- Review manage and safeguard all critical business contracts and documentation.
- Ensure timely updates and legal soundness of all agreements and riskrelated documents.
Qualifications :
- Minimum 8 years of Senior Management experience with proven sales leadership.
- Experience in B2B services or digital platforms preferred.
- Strong analytical and decisionmaking abilities.
- Excellent communication and team leadership skills.
- Deep understanding of compliance operations and digital customer journeys
Additional Information :
Inhouse Training will be provided but we need you to be handson from the getgo.
Remuneration: The compensation package for this role will be discussed during the interview process. It will be experience dependent and will be a combination of basic salary and incentives.
What We Offer:
- A competitive salary with performancebased incentives.
- Opportunities to grow within a dynamic fastpaced company.
- An opportunity to make a real impact in empowering South Africas entrepreneurs.
WHAT WE NEED FROM YOU:
If the above interests you please contact us by following the below:
- Complete the following Screening questions: (copy and paste in your browser)
- Send your motivation C.V. and other applicable documentation (work references qualification documents etc.) We look forward to hearing from you
Only applications that complete the screening questions will be considered.
We reserve the right to close the role before this date should a suitable applicant be found.
Please note that we do receive a lot of applications and as such if you do not hear anything in two (2) weeks consider your application unsuccessful. we do however always strive to inform applicants of their application status within a reasonable time where possible.
We do not discriminate on grounds of race religion or belief ethnic or national origin disability age citizenship marital domestic or civil partnership status sexual orientation gender identity or any other arbitrary grounds as protected by law.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
