Quality Assurance
Quality Assurance
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1-3years
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Requirements
- Clear Criminal Record (Required)
- Matric or Equivalent (Required)
- Minimum 2 years of QA experience in a BPO (Required)
- Experience with CRM Customer Service platforms and QA software
- Strong understanding of quality monitoring tools and performance metrics.
- Excellent analytical coaching and communication skills.
- Ability to thrive in a fastpaced and targetdriven environment.
- Worked on Zendesk (essential)
- Worked on Klaus Zendesk QA platform (advantageous)
- Knowledge of QA Tools and Systems
- Analytical Skills
- Attention to detail
- Communication Skills
- Coaching and Mentoring
- Time Management & Organizational Skills
- Compliance & Regulatory Understanding
- Calibration and Collaboration
- Customer Experience Mindset
Benefits
- Competitive salary.
- Opportunities for career growth and advancement.
- A dynamic supportive work environment with a focus on professional development.
- Join a company committed to delivering excellence and driving results in customer service on a global scale.
Worked on Zendesk (essential) Worked on Klaus Zendesk QA platform (advantageous) Knowledge of QA Tools and Systems Analytical Skills Attention to detail Communication Skills Coaching and Mentoring Time Management & Organizational Skills Compliance & Regulatory Understanding Calibration and Collaboration Customer Experience Mindset
Education
Matric or Equivalent (Required) Minimum 2 years of QA experience in a BPO (Required) Experience with CRM, Customer Service platforms, and QA software
Employment Type
Full Time
