Aviation/Travel Consultant
Aviation/Travel Consultant
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4-5years
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Managing flight bookings schedule changes cancellations and refund requests
- Handling hotel reservations including modifications group accommodation and special requests
- Assisting with car rental services including vehicle selection availability and policy information
- Coordinating rail and ferry bookings tailored to customer itineraries and preferences
- Managing group bookings and ensuring all logistics are aligned with client requirements
- Utilizing global distribution systems (GDS) such as Amadeus TravelPort or Galileo to manage and amend travel itineraries
- Staying current on travel industry trends airline/hotel policies and system tools
- Providing accurate information on travel regulations fare conditions and destination requirements
- Supporting corporate clients with multisegment and group travel needs adhering to company travel policies and negotiated rates
- Collaborating with internal teams to ensure service consistency and resolution of escalated issues
Requirements
- Clear Criminal Record (Required)
- Minimum 3 years of experience in travel and aviation (Group Bookings Highly Advantageous)
- Proficiency in a GDS system such as Amadeus Sabre TravelPort or Galileo (Essential)
- Experience in multiple contact channels (chat/email/voice/messaging).
- Strong command of English; reading writing speaking
- Excellent communication problemsolving and multitasking skills
- Flexibility to work in a 24/7 environment including weekends and public holidays
- Passion for travel and commitment to exceptional customer service
Benefits
- Competitive base salary with monthly performance incentives
- Paid training and access to ongoing learning programs
- Opportunity to work with a top global online travel brand
- Professional growth and internal career mobility
- Supportive team environment and employee wellness initiatives
Airline and travel industry knowledge GDS proficiency Travel regulations Administrative and Technical Skills Customer Service & Communication Multitasking & Time Management
Education
Minimum Matric or Equivalent
Employment Type
Full Time
Key Skills
- Aviation Safety
- Aircraft Maintenance
- Time Management
- Risk Management
- Licensing Documentation
- Organizational Skill
- Cargo Operation Management
- Aviation Training
- Aircraft Operations
- Communication
- Legal & Compliance
- Aircraft Control System
- Aviation Management
- Strategic Thinking Skills
- Problem Solving Skills
