Customer Excellence Representative
Customer Excellence Representative
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job Opportunity: Customer Excellence Representative Life Science Johannesburg (based in Modderfontein)
Contract Opportunity
Are you passionate about delivering exceptional customer service and making a real impact in the life sciences industry We are looking for aCustomer Excellence Representativeto join our dynamic team.
Your Role:
As aCustomer Excellence Representative you will be the face of our company ensuring that every customer interaction reflects our commitment to excellence. You will manage customer orders resolve issues and provide expert support across various platforms including phone email and online systems.
Key Responsibilities:
- Represent the company professionally in all customer interactions.
- Process customer orders and quotes via email phone or online platforms.
- Handle complaints and returns efficiently and fairly.
- Manage order-related tasks in SAP and SFDC including back orders and customer screening.
- Educate customers on using our website for ordering tracking and pricing.
- Monitor and resolve customer complaints and returns within 48 hours.
- Coordinate tenders considering special pricing and trade terms.
- Generate regular business reports ( sales leads etc.).
- Maintain availability in a call centre environment for at least 6 hours daily.
- Ensure timely responses to customer cases in SFDC.
Minimum requirements to apply:
- Essential:Proficiency in MS Office SAP and SFDC.
- Essential:Strong command of English (written and spoken).
- Excellent communication and organizational skills.
- Positive attitude and strong interpersonal skills.
- Proactive mindset with high integrity and reliability.
#LI-DNP#LI-CES
IQVIA is a leading global provider of clinical research services commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at
Required Experience:
Unclear Seniority
Employment Type
Full-Time
