Industry Strategist and Telco Account Manager – Industry Programme, Growth Office

50% Industry Strategist 50% Telco priority client Account Manager

Industry strategist 50% time allocation

To support the strategic growth vision of the firm and work with the Telecoms Media and Technology (TMT) Industry leader to develop and implement an industry strategy that achieves significant growth and impact in the market. At its core this role is a strategic advisor to the industry community and assumes day-to-day responsibility for strategy implementation and key projects and tasks across the respective industry. The role is a real enabler to gaining a strong understanding of our business and gives you the opportunity to work across the African firm and with global colleagues and with our most important clients.

Differentiators for the role:

• The Industry Strategists role is focused on Industry Strategy Governance Project Management; the Operational Management of the Industry portfolio; Driving Industry Eminence as well as managing internal stakeholder relationships/networks.
• Develop maintain implement the Industry strategy.
• Work with Service Lines and regions to realize the operations of the industry growth strategy.
• Support the Industry Leader in planning directing managing and coordinating day-to-day business activities and strategy related projects.
• Executive project oversight: Acts on the authority of the Industry Leader to oversee strategic projects.
• Coordinating and project managing multiple projects and initiatives within the industry program as well as providing strategic and analytical insights and support to the industry sector service line and client account leaders.
• Managing PMO operational activities including industry governance communications Leadco meetings as well as local and global reporting
• Financial management and oversight of industry budgets and revenues. This includes the development and challenging of annual client and industry revenue targets; monitoring and analysing revenue performance as well as controlling and administering of the industry budget on strategic meaningful and impactful client and market engagements
• Developing a strong network of relationships with key stakeholders across Deloitte both locally and globally (service lines client accounts sector as well as wider business support teams)
• Prepare strategic priorities/focus areas agendas briefings and wider materials for internal meetings and major client events.
• Guiding and supporting the Industry marketing manager with the implementation of marketing strategies as well as providing input to the marketing strategy by articulating the industry focus

Client Account Manager 50% time allocation

Purpose: To execute the client service plan of a priority account(s) by supporting the Client Leader in overseeing day-to-day account operations and coordinating the activities of the firm-wide account team

A CAM is responsible for the daily management of the Platinum client service plan and team to achieve the account strategy set forward by the Client Leader and client service team.

The key focus areas for this role will be shaped to the particular priority account but will largely focus on:

• Managing all activities associated with the relationship management and planning on the account ensuring in particular that the account has an appropriate relationship management plan that is proactively acted upon tracked and managed.     
• Communicating and managing knowledge to ensure that any activity related to the account is joined up across engagements and practitioners ensuring that opportunities win loss ratios and client feedback is captured understood and used to best inform client interactions.
• Maintaining a 360 degree view of all touch points between the firm and the client ensuring that knowledge about the client and meetings and other forms of interaction are captured and shared with the account team.

Responsibilities will include:

• Developing a thorough understanding of the industry or market and competitor positioning and using this to inform client interactions by the client service team.
• Assisting the client service team in driving forward potential and current opportunities through engagement with relevant Growth Office support structures.
• Strongly influencing where needed the bid management / pursuit process and coaching the client service team in positioning preparing presenting and testing the proposition with the client.
• Driving the relationship management process and facilitating the client service team in delivering against this throughout the year.
• Analysing complex business issues and applying extensive knowledge of the firms service offering against the clients challenges.
• Supporting the client service team in the identification of key targets (individuals) within the client account and which initiatives/insights could be discussed with them and when.
• Actively undertaking effective reporting at executive and management levels internally and externally.
• Drawing together all parts of the business (industry and service lines) to create a unified face to market.
• Investing time in building personal and business relationships internally as well as externally.
• Presenting compelling propositions/solutions to the client that meet the clients issues and challenges.
• Successfully initiating securing and holding meetings with decision-makers at the client employing suitable business development techniques.

Qualifications :

• Bachelors degree required. Post Grad Qualification advantageous.
• 5 years working experience within a relevant sales support function or relevant industry experience.
• Preferably 1-2 years at Assistant Manager / Senior Consultant level within a professional service firm.

Additional Information :

At Deloitte we want everyone to feel they can be themselves and to thrive at workin every country in everything we do every day. We aim to create a workplace where everyone is treated fairly and with respect including reasonable accommodation for persons with disabilities. We seek to create and leverage our diverse workforce to build an inclusive environment across the African continent.

Note: The list of tasks / duties and responsibilities contained in this document is not necessarily exhaustive.  Deloitte may ask the employee to carry out additional duties or responsibilities which may fall reasonably within the ambit of the role profile depending on operational requirements.

Be careful of Recruitment Scams: Fraudsters or employment scammers often pose as legitimate recruiters employers recruitment consultants or job placement firms advertising false job opportunities through email text messages and WhatsApp messages. They aim to cheat jobseekers out of money or to steal personal information.

To help you look out for potential recruitment scams here are some Red Flags:

• Upfront Payment Requests: Deloitte will never ask for any upfront payment for background checks job training or supplies.
• Requests for Personal Information: Be wary if you are asked for sensitive personal information especially early in the recruitment process and without a clear need for it. Fraudulent links or contractual documents may require the provision of sensitive personal data or copy documents (e.g. government issued numbers or identity documents passports or passport numbers bank account statements or numbers parents data) that may be used for identity fraud. Do not provide or send any of these documents or data. Please note we will never ask for photographs at any stage of the recruitment process.
• Unprofessional Communication: Scammers may communicate in an unprofessional manner. Their messages may be filled with poor grammar and spelling errors. The look and feel may not be consistent with the Deloitte corporate brand.

If youre unsure make direct contact with Deloitte using our official contact details. Be careful not to use any contact details provided in the suspicious job advertisement or email.

Remote Work :

No

Employment Type :

Full-time