Safer Gambling Analyst - Evenings and Weekends - Part-time
Safer Gambling Analyst - Evenings and Weekends - Part-time
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1 Vacancy
Job Description
Description
support the Safer Gambling function within the compliance department across various shifts. You will
work three days a week with the typical work hours scheduled between 09:00 am and 23:00 pm UTC
Monday through Sunday. You will be expected to learn basic level knowledge of our Anti-Financial Crime processes and there will be opportunities to multi-skill and gain more in-depth knowledge of other Compliance functions.
Responsibilities:
- Engaging with customers via email chat or outbound phone call who may be at risk of/actively
experiencing gambling-related harm and taking action where appropriate in line with current
legislation procedures and processes. - Uphold and add to the current internal policies and procedures in place to help prevent the onset
of gambling-related harm - Dealing with escalations and queries sent by the Player Success Team regarding operational
compliance processes/cases. - Monitoring the various customer communication channels/inboxes related to operational
compliance ensures SLA is adhered to and the user experience is as frictionless as possible. - Appropriately handling complaint cases that arise whilst on shift.
- Analysing customer accounts from a Safer Gambling and Anti-Financial Crime perspective
flagged through our internal reporting system or picked up through Player Success interactions. - Escalating cases where necessary to ensure player protection is safeguarded.
- Recommending changes or amendments to our current Operational Compliance and Player
Success processes. - Work closely with the Safer Gambling Management and Head of Operational Compliance to instil
a culture of Safer Gambling and excellent Customer Service through promoting compliance and
awareness.
- Have excellent oral written and verbal communication skills.
- Fluent in native or bilingual proficiency in written and spoken English is mandatory. Additional
languages may be beneficial. - Experience with having difficult conversations with customers whilst remaining calm and
objective-focused. - Ability to work with a number of stakeholders within the business to reach an appropriate decision
regarding customer accounts. - Attention to detail with the ability to quickly assess and address cases as they arise.
- Ability to work well under pressure in a fast-paced environment.
- Self-motivated with the ability to work well independently or as part of a team.
- Previous experience in delivering excellent customer service.
- Experience in dealing with a regulated market in the iGaming industry or a similarly strict
regulated industry would be beneficial. - Previous experience in either Safer Gambling Anti-Money Laundering or Anti-Fraud may be
beneficial. - Previous experience dealing with Know Your Customer KYC processes is desirable but not
essential. - Due to the difficult nature of some of our calls a background in a call center or sales environment
with experience working with customers to reach a mutually beneficial outcome may be
beneficial.
How to Apply:
If you would like to apply for this position you may forward your CV to
Duties & Responsibilities
Desired Experience & Qualification
Required Experience:
IC
Employment Type
Part-Time
