Outbound Supervisor
Outbound Supervisor
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Salary Not Disclosed
1 Vacancy
Job Description
Key Responsibilities:
Operational Execution & Process Compliance
Supervise all outbound processes to ensure timely and accurate order fulfilment in accordance with SOPs.
Maintain up-to-date outbound Work Instructions and SOPs; conduct quarterly refresher training for team members.
Ensure real-time system updates in WMS and drive process adherence aligned with client and operational standards.
Analyze Xone and outbound performance reports taking proactive corrective action where needed.
Safety & Compliance
Conduct weekly Gemba walks and safety inspections with full documentation and corrective action follow-up.
Facilitate weekly Toolbox Talks and promote a proactive safety culture within the outbound area.
Ensure full adherence to Maersk HSSE standards and contractor compliance requirements.
Maintain zero safety incidents by embedding awareness and safe working practices.
Team Leadership & People Development
Lead coach and develop a team of warehouse associates conducting regular one-on-ones and team briefings.
Maintain and execute a structured training and development plan aligned with individual and operational needs.
Champion Maersks values Code of Conduct and people policies including fair and consistent disciplinary management.
Collaborate with the Warehouse Supervisor and HR on workforce planning performance and retention strategies.
Customer Service & SLA Delivery
Ensure outbound status reports (daily weekly monthly) are prepared and submitted accurately and on time.
Resolve client queries within 2448 hours ensuring professional communication and SLA adherence.
Support client Business Review Meetings (BRMs) and maintain strong working relationships with all stakeholders.
Ensure escalation protocols and client engagement channels are consistently followed.
Productivity Cost & Resource Management
Plan and optimise resource allocation to meet outbound volumes without excessive overtime.
Monitor daily productivity (e.g. picks/hour) and drive performance through visible metrics and feedback.
Approve and justify overtime; support initiatives to reduce costs and eliminate process waste.
Safeguard consumables and equipment usage through accountability and education.
Issue Management & Continuous Improvement
Lead daily issue logging and resolution via the Outbound Issue Log Tracker escalating delays or unresolved matters.
Conduct weekly reviews of unresolved issues and implement sustainable corrective measures.
Champion 5S practices across the outbound area; conduct regular audits and ensure cleanliness organization and safety.
Drive continuous improvement initiatives including the delivery of at least two CI projects annually.
Maintain a live Visual Board reflecting metrics targets and team activities to support transparency and accountability.
Minimum Requirements:
Education
Matric / Grade 12 (Required) and a relevant tertiary qualification in logistics operations or supply chain management.
Experience
Minimum 3 years in warehouse operations with at least 1 year in a supervisory/team leader capacity
Systems
Proficiency in WMS Microsoft Excel and warehouse reporting tools
Skills
Strong leadership attention to detail time management team coaching and problem-solving
Certifications
Supervisory or logistics/supply chain-related qualifications advantageous
Other
Experience in multi-client/commodity 3PL environments preferred
Maersk is committed to a diverse and inclusive workplace and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race colour gender sex age religion creed national origin ancestry citizenship marital status sexual orientation physical or mental disability medical condition pregnancy or parental leave veteran status gender identity genetic information or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website apply for a position or to perform a job please contact us by emailing .
Required Experience:
Manager
Employment Type
Full-Time
