Payroll Product Owner

The Payroll Product Owner will drive the activation and utilization of all Labournet clients on the Labournet Payroll platform

Including but not limited to: 

Core metrics:

1. Activation
2. SAAS Retainer Sales
3. Payroll Client Retention
4. Landscape & Roadmap
5. Implementation of the PDLC

Core responsibilities:

Product Sales:

• Develop a landscape and roadmap for payroll that aligns with the MTP of LabourNet
• Conduct market research including business environment industry competitor customer channels and product.
• Determine the size of our total addressable market/s and the size of our market share per product.
• Develop long-term strategies and annual plans to increase our product market share (nationally and regionally) and grow our markets (where necessary) in conjunction with the National Payroll Product Manager
• Participate in various marketing forums as our product opinion leader nationally to promote product growth.

Product Development:

• Establish implement and run the Payroll Steercos.
• Create and implement a consolidated roadmap with all relevant stakeholders
• In conjunction with relevant stakeholders determine the prioritization of the consolidated roadmap.
• Determine pricing strategies for products with the assistance of the CFO CPO and the National Payroll Product Manager.

Payroll Development and Delivery:

• Lead and participate in Agile development processes including sprint planning backlog grooming and sprint reviews.
• Continuously monitor the progress of development efforts addressing any roadblocks or issues that may arise.
• Deliver high-quality user-centric features that meet customer needs and deliver value to the organization.

Quality Assurance and Testing:

• Collaborate with the Quality Assurance team to define testing strategies and ensure the product meets the highest standards of quality and reliability.
• Conduct thorough testing of new features and bug fixes to verify their functionality before release.
• Be the first user of the LabourNet platform and ensure internal use first.

Client Success and Advocacy:

• Collaborate with the implementation team to ensure a smooth onboarding process and continued client satisfaction post-implementation.
• Ensure that internal training is provided to the Support & Implementation team for all new releases.
• Manage the change management process internally.
• Assist the National Payroll Product Managers with change management processes for clients for all new releases.
• Encourage client advocacy and gather testimonials and success stories to showcase the platforms positive impact.

Feedback Collection and Analysis:

• Follow the PDLC process to ensure adequate input from the current client base.
• Gather feedback from customers internal stakeholders and end-users to understand their experiences and identify areas for improvement via regular user groups.
• Analyse data and metrics related to platform usage to make data-driven decisions and track the products success.

Data Analytics:

• Provide meaningful trends analysis from the data gather from the Support & Implementation teams that results in key development to improve client engagement and satisfaction.
• Provide meaningful dashboards on the following:
  • Growth in number of users
  • Growth in number of companies
  • Growth in number of products per company
  • Growth in SAAS Revenue
  • System utilization (per module)
  • Trends
• Provide meaningful adoption stats after the roll-out of new development.
• Provide meaningful monitoring stats of the overall usage of the system.

Qualifications :

Experience required:

• 2 years of experience as a Product Owner in a Software Development environment.
• 3-5 years of Payroll Processing experience
• Concrete experience in the following:
  • Product Development.
  • Commercialization of a Product.
  • Successful launch of a product into the market.
  • Experience in drafting strategic operational plans.
  • Experience in budget and target setting.
  • Experience in conducting competitor analysis and compiling value propositions.

Qualifications:

• A degree in the respective field of product or a degree in Business Management-related fields is advantageous.
• An advanced qualification in a Management/Leadership-related field would be advantageous.

Remote Work :

No

Employment Type :

Full-time