Specialist, Complaints
Specialist, Complaints
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
To resolve customer complaints and restore improve and ensure a consistent and predictable branded service recovery experience to retain customers and to minimise reputational risk. To ensure that complaints are resolved according to the complaints management resolution processes.
Qualifications :
- Completed Matric
- NQF 5 FAIS qualification
- Long- and Short-Term related qualifications
- Business Commerce Diploma
Experience
- 3 - 4 years Experience in a customer facing service environment (e.g. call center branch). Understands the customer distribution network service processes products and systems Ombudsman terms of reference legislation and its application. Experience of short- and long-term insurance products.
Additional Information :
Behavioral Competencies
- Adopting Practical Approaches
- Articulating Information
- Developing Expertise
- Examining Information
- Following Procedures
Technical Competencies
- Active Listening
- Difficult Calls Management
- Electronic Communications & Devices
- Query Resolution
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
