Delivery Channel Manager
Delivery Channel Manager
Posted on :
29-07-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
29-07-2025
Job Description
Delivery Channel Manager Midrand Gauteng
Salary: R40K (negotiable)
Were looking for a savvy results-driven Delivery Channel Manager to oversee and optimise our food and product delivery operations. Youll be the key link between our restaurants internal dispatch teams and third-party platforms like Mr D Takealot and Uber Eats. Your mission Deliver smooth efficient operations boost customer satisfaction and scale delivery performance across all channels.
Key Responsibilities - Duties include but not limited to:
Salary: R40K (negotiable)
Were looking for a savvy results-driven Delivery Channel Manager to oversee and optimise our food and product delivery operations. Youll be the key link between our restaurants internal dispatch teams and third-party platforms like Mr D Takealot and Uber Eats. Your mission Deliver smooth efficient operations boost customer satisfaction and scale delivery performance across all channels.
Key Responsibilities - Duties include but not limited to:
- Oversee day-to-day management of all delivery channels internal drivers restaurant deliveries and 3rd-party platforms.
- Monitor order flow dispatch times and delivery KPIs to ensure on-time delivery and order accuracy.
- Coordinate with kitchen warehouse and packaging teams to streamline prep-to-delivery workflows.
- Manage relationships and SLAs with delivery partners like Mr D Takealot Uber Eats and others.
- Ensure product/menu/catalogue updates are accurate and promotions are live across all platforms.
- Handle onboarding and operational troubleshooting for all third-party vendor portals.
- Track channel-specific performance metrics: delivery times cancellations ratings and customer feedback.
- Provide actionable insights and weekly reports to drive improvements and resolve bottlenecks.
- Identify and implement opportunities to expand and improve delivery offerings and geographic reach.
- Contribute to pricing strategies delivery fees and campaign planning with marketing and finance teams.
- Innovate and test new delivery methods (bike vs car scheduled vs instant etc.) for efficiency.
- Lead train and motivate delivery drivers and support staff.
- Implement shift planning route optimisation and real-time issue resolution.
- Foster a service-first customer-obsessed team culture.
- 3 years experience in logistics food delivery e-commerce or a related operations role.
- Solid understanding of delivery tech platforms and apps (Mr D Uber Eats Takealot etc.)
- Strong communication and coordination skills must love spinning plates!
- Analytical mindset with ability to interpret data and make quick smart decisions.
- Proficient in Excel/Google Sheets delivery dashboards and POS/inventory systems.
- Ability to work under pressure manage tight turnarounds and keep your cool.
- Own transport a plus for site visits and shift-based availability.
- Experience in restaurant or food tech operations.
- Background in last-mile logistics.
- Familiarity with route planning tools or delivery management software.
- Flair for problem-solving and streamlining chaotic environments.
Key Requirements
- 3 years experience in logistics food delivery e-commerce or a related operations role.
- Solid understanding of delivery tech platforms and apps (Mr D Uber Eats Takealot etc.)
- Strong communication and coordination skills must love spinning plates!
- Analytical mindset with ability to interpret data and make quick smart decisions.
- Proficient in Excel/Google Sheets delivery dashboards and POS/inventory systems.
- Ability to work under pressure manage tight turnarounds and keep your cool.
- Own transport a plus for site visits and shift-based availability.
- Experience in restaurant or food tech operations.
- Background in last-mile logistics.
- Familiarity with route planning tools or delivery management software.
- Flair for problem-solving and streamlining chaotic environments.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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