Service Owner, EUS Technology Service Desk
Service Owner, EUS Technology Service Desk
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
To manage and take ownership of the Managed Services Provider for Standard Bank ensuring Specific End User Services (SEUS) quality is maintained continuously improved and that the SEUS support the achievement of individual employee and Business unit goals focusing on the overall Employee Experience. Lead Standard Bank permanent resources to provide certain SEUS. Provide thought leadership and strategic insight to employees and Business Units in the context of owned specific End User Services.
Qualifications :
- First Degree in Information Technology
- ITIL V4 Foundation Certification
- 5-7 Years in a stakeholder manager position within the IT space experience in managing technical service providers and ensuring alignment of the overall business outcomes from the respective service providers ensuring alignment to Group strategy.
- 8-10 Years general Information Technology support first-hand experience in what is required from an IT perspective within the Bank and a strong understanding of technical agreements and service needs.
Additional Information :
Behavioural Competencies:
- Establishing Rapport
- Empowering Individuals
- Embracing Change
- Articulating Information
- Convincing People
Technical Competencies:
- Stakeholder Management (IT)
- Service Level Management
- Service Management Processes
- Quality Assurance
- Written Communication
#LIDNI
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
