Customer Success Agent -

Position : Customer Success Agent

Working Schedule : 8am-4pm CST

Salary Range :$1000 USD Monthly (the final salary will be determined by the candidates level of experience and at the discretion of the client)

About the role

Were looking for a proactive people-first Customer Success Agent to join our growing support/success team for a new all-in-one CRM platform. This role is perfect for someone who thrives in a remote environment enjoys problem-solving and genuinely wants to help others succeed with tech tools designed to grow their businesses.

This is not your average support or success gig youll be trained in our entire system take ownership of your client success engagements and play a key role in ensuring our users get real results.

Key Responsibilities:

• Conduct live video calls with clients to assist with onboarding system walkthroughs and ongoing support
• Respond to customer queries and requests via Slack email and Zoom with speed and clarity
• Provide tailored guidance based on the clients business needs and goals
• Proactively follow up with users to check progress and boost platform engagement
• Collaborate with the wider team to ensure a seamless customer experience
• Update internal support documentation as needed to reflect system updates or common questions
• Report daily to your assigned line manager with a summary of tasks client updates and priorities

Qualifications:

• Fluent English (written and spoken)
• Confident on Zoom and Google Meet for live training and troubleshooting sessions
• Available during US time zones for 8 hours/day
• Prior experience using CRM systems like GoHighLevel HubSpot Pipedrive or Salesforce
• Tech-savvy with strong troubleshooting skills and the ability to explain complex ideas simply
• Familiarity with tools like Google Docs Google Sheets and AI chatbots
• Must have a properly working laptop webcam and headset
• Strong stable and highly reliable WiFi connection is essential
• Presentable appearance and a professional quiet home workspace suitable for video calls
• Highly organized proactive and a strong communicator who genuinely cares about helping others

Training & Support

• Youll receive full training at the start of your role no guesswork no chaos. Well equip you with everything you need to thrive including step-by-step guidance scripts and system walkthroughs.

Whats in it for You

• Remote role with a supportive collaborative international team
• Growth opportunities in customer success coaching and CRM management
• The chance to be part of a fast-scaling tech brand with real purpose
• Ongoing learning development and mentorship

Required Experience:

Unclear Seniority