CSR/Operations Admin -
CSR/Operations Admin -
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Salary Not Disclosed
1 Vacancy
Job Description
LOOKING FOR SOUTH AFRICAN CITIZENS WHO ARE BASED IN SOUTH AFRICA CANDIDATES
Position : Customer Service/Operations Admin
Working Schedule : 8a-5p Arizona Time (currently PST)
Salary Range :$1200-$2000 USD Monthly (the final salary will be determined by the candidates level of experience and at the discretion of the client)
Role Overview:
We are looking for a proactive highly organized individual to join our team. Combining customer-facing support with behind-the-scenes operations administration. You ll play a vital part in ensuring smooth day-to-day operations supporting everything from billing and scheduling to CRM maintenance and internal coordination. If you enjoy being the go-to person who keeps things running efficiently and like working with tools like Gmail Zoho CRM and FieldRoutes we d love to hear from you!
Key Responsibilities
Customer Service Support
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Act as the first point of contact for customer inquiries via phone email and chat.
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Provide clear accurate information regarding our services scheduling and processes.
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Resolve customer concerns efficiently escalating issues when necessary.
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Maintain and track all customer interactions in our CRM (Zoho).
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Follow up with clients to ensure satisfaction and high-quality service delivery.
Operations Administration
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AR & Billing Support:
Assist with invoicing (HOA and residential) payment tracking and basic collections to ensure accurate and timely billing cycles. -
Work Order Management:
Receive and route new work orders in FieldRoutes ensuring efficient scheduling and technician dispatch. -
FieldRoutes Coordination:
Prep service routes verify customer and order data and ensure accurate field scheduling. -
Scheduling Support:
Coordinate and confirm appointments between customers and field teams; make adjustments as needed to optimize routes and availability. -
Zoho CRM Maintenance & Training:
Update and maintain clean records in Zoho CRM. Assist in onboarding and basic team training when new features or updates roll out. -
Contact Info Management:
Keep all customer and property manager contact details up to date and accurate across systems. -
Google Drive Organization:
Maintain orderly accessible shared folders that support cross-functional collaboration. -
Budget Tracking:
Assist in updating monthly and recurring budget metrics using spreadsheets or tracking tools to give visibility into performance. -
General Admin Support:
Support team communication maintain internal documentation handle calendar scheduling and assist with cross-departmental coordination.
Qualifications
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2 years of experience in customer service operations or administrative support.
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Strong verbal and written communication skills.
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Exceptional organizational skills and attention to detail.
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Proficient with Google Workspace (Docs Sheets Drive Gmail); experience with Zoho CRM or FieldRoutes is a plus.
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Comfortable managing multiple priorities in a fast-paced environment.
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Tech-savvy and quick to learn new tools and systems.
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Reliable resourceful and a strong team player.
Preferred Attributes:
- Customer-first mindset with a calm professional and empathetic demeanor.
- Quick learner who can adapt to evolving processes and tools.
- Comfortable handling sensitive or confidential information.
- Flexible and resourceful with a can-do attitude.
Employment Type
Full-time
