Customer Service Team Leader (Overseas Markets)
Customer Service Team Leader (Overseas Markets)
Posted on :
13-06-2025
Employer Active
1 Vacancy
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Job Description
- Lead and supervise a team of customer call agents to ensure efficient and professional handling of customer interactions via phone email website and other channels.
- Provide guidance and coaching to team members to improve performance customer satisfaction and service quality.
- Handle complex or escalated customer inquiries related to VinFast products and services and provide timely solutions.
- Monitor team KPIs and report performance metrics to management proposing improvements where necessary.
- Collaborate with relevant departments to explore and refer potential customer leads.
- Conduct regular training sessions and knowledge sharing to ensure team members stay updated on product information processes and communication skills.
- Oversee the implementation of customer care programs and surveys to collect customer feedback and satisfaction levels.
- Ensure team adherence to company policies service standards and professional ethics.
- Contribute to the development and continuous improvement of customer service processes.
Requirements
- Minimum 2 years of experience in a Team Lead or Senior role in Customer Care or a related field.
- Fluent in English all four skills (speaking listening reading writing).
- Willingness and ability to work night shifts.
- Experience in handling international customer hotlines is a plus.
- Strong leadership and team management skills; ability to inspire and motivate others.
- Excellent communication and problem-solving abilities.
- Strong resilience under pressure and ability to multitask in a fast-paced environment.
- Proficient in using CRM systems and reporting tools is an advantage.
- Minimum 2 years of experience in a Team Lead or Senior role in Customer Care or a related field. - Fluent in English all four skills (speaking, listening, reading, writing). - Willingness and ability to work night shifts. - Experience in handling international customer hotlines is a plus. - Strong leadership and team management skills; ability to inspire and motivate others. - Excellent communication and problem-solving abilities. - Strong resilience under pressure and ability to multitask in a fast-paced environment. - Proficient in using CRM systems and reporting tools is an advantage.
Employment Type
Full Time
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