Credit Manager

Enforce and maintain credit and collection policies and procedures to maximize hotel profitability through reducing bad debt exposure and improving working capital

Responsibilities

• Ensure adherence to the hotels credit policy
• Reports directly to and communicates with the Director of Finance on all matters pertaining to credit and collection of guest and city ledger accounts
• Cooperates coordinates and communicates with guests and other departments in matters concerning issuance of credit follow up outstanding accounts and assisting with credit requirements
• Monitors the special billing arrangements for groups and conventions as required to ensure that postings are in line with customer requirements
• Reviews city ledger daily for correct postings of charges and take corrective action where necessary
• Monitor and pursue collection of overdue accounts
• Review bad debts listing monthly to prepare collectability analysis for monthly provision for doubtful debts
• Respond to and resolve account queries in conjunction with accounts receivable
• Assists in control and collection of outstanding guest and city ledger accounts
• Prepare management reports for month end analysis and provide documentation for credit meeting
• Review provision write-offs and other adjustments immediately prior to month end
• Conduct monthly credit meeting with relevant team highlighting monthly performance bad debts staff accounts outstanding and discuss any accounts causing concern and follow up
• Assists in providing safe keeping including proper storage and access for all contracts leases and other financial records
• Maintains professional and technical competence
• Assists in implementing and maintaining acceptable accounting practices and procedures as required by Accor policies and procedures generally accepted accounting practices and as affected by local conditions
• Focus on minimizing the AR outstanding balance
• Ensuring prompt accurate and efficient system for billing of current and aged accounts.
• Responsible for Ageing of Debtors and maintaining the same under control
• Manage Accounts Receivable and ensure all debtors accounts are reconciled regularly.
• Daily review of Accounts Receivable ledger and monitor incoming payment.
• Monitor AR ledger daily If any discrepancies are found then remedial measures will be taken after coordinating with PMS provider
• Review the daily AR Aging report.
• Ensure the accuracy of all fees and credits for different accounts and that they are posted on time.
• Ensure timely credit recovery of all outstanding payments.
• Ensure compliance with Payment Card Industry (PCI) policies.
• Monitor Account Support for accurate and timely invoicing processing credit card inquiries and charging refunds invoicing FIT accounts processing advance deposits and returns advance deposit.
• Ensure compliance with Payment Card Industry (PCI) policies.
• Assign AR numbers to approved accounts / Assign credit lines to approved accounts / Blacklist accounts as default accounts.
• Review the Customer Ledger Balance report daily and report discrepancies ensuring check-in/check-out procedures are followed.
• Other special duties when assigned by the Director of Finance

Qualifications :

Knowledge and Experience

• Bachelor Degree in Accounting / Finance or related field
• Minimum of 2-3 years of relevant experience in the hotel industry
• Strong working knowledge of Microsoft Excel Microsoft Office and hotel systems such as SUN Opera is a plus

Competencies

• Good interpersonal skills with ability to communicate with all levels of employees
• Service oriented with an eye for details
• Ability to work effectively and contribute in a team
• Good presentation and influencing skills

Additional Information :

VIETNAMESE ONLY

Remote Work :

No

Employment Type :

Full-time