UCC Engineer
UCC Engineer
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Required Experience
- UCC Solutions Implementation:
- Proven experience in fulfilling customer orders and implementing UCC solutions and products.
- Specific experience with the following UCC solutions:
- SIP Trunks
- Hunt Lines
- HPBX (Hosted Private Branch Exchange)
- MPBX (Managed Private Branch Exchange)
- Contact Centre Solutions
- WebEx
- Operator Connect
- Microsoft Teams (including Direct Connect)
- Call Recording Solutions
- Technical Proficiency:
- Experience with NetAxis APIO.
- Experience with BroadWorks.
- Familiarity with Yealink and Polycom phones.
Required Certifications
- Networking and Communication Certifications:
- CCNA (Cisco Certified Network Associate)
- Ribbon SBC (Session Border Controller) Certification
- BroadWorks Certification
- UCC Specific Certifications:
- WebEx Technical Certification
- Call Cabinet Training
Responsibilities
- Implement and configure UCC solutions for various clients.
- Work closely with customers to understand their requirements and deliver tailored UCC solutions.
- Integrate and troubleshoot SIP trunks Hunt Lines HPBX MPBX and Contact Centre solutions.
- Set up and manage WebEx Operator Connect and MS Teams Direct Connect.
- Configure and maintain Call Recording solutions.
- Utilize NetAxis APIO and BroadWorks platforms effectively.
- Ensure seamless operation of Yealink and Polycom phones within the UCC ecosystem.
- Provide technical support and training to clients on deployed solutions.
- Stay updated with the latest industry trends and technologies related to UCC.
Employment Type
Full Time
