Client Service Specialist
Client Service Specialist
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Salary Not Disclosed
1 Vacancy
Job Description
Key purpose:
Working alongside our Project Managers as well as clients to streamline communication keep clients happy and assist with daytoday operational duties.
Duties and responsibilities:
- Communication is key! You will be required to respond to and send updates and feedback to clients project managers and senior management.
- Client meetings online and in person (when required). (Dont worry well cover your petrol expenses).
- You will manage client inquiries by phone email online or in person maintain client records via our project management system (ClickUp) and address client complaints.
- Dealing with client conicts is a part of the game. For example if we are running behind on a project deadline we may also require more budget or you need to ag
- Were always looking for ways to improve. You will be required to identify communicate and integrate further opportunities to improve the way we do things.
- You will be responsible for onboarding clients and ensuring the correct processes are followed.
- Often clients will require training which is where you come in. If a CMS (content management system) is part of the project scope you will be required to walk through this with the client to ensure they understand how the system works.
- You will assist the project managers in monthly and weekly reporting.
- When necessary you will assist with client contract renewals.
- Overall your role is to ensure the project managers are getting muchneeded support within their roles and clients are communicated to timeously and in a consistent manner.
Qualifications and experience:
- Experience managing a variety of clients from companies big to small local and international
- A combination of relationship management business understanding operational excellence strong communication skills and problemsolving with the occasional upsell here and there.
- Worked in a digital marketing or web development agency with at least 23 years of experience.
- Have the ability to coordinate with other departments on clientrelated matters.
- Procient in all things G Suite.
Employment Type
Full Time
