Help Desk Technicians
Help Desk Technicians
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4-5years
15000 - 15000
1 Vacancy
Job Description
Respond to tech inquiries via email through online chats over the phone or in person
Inform customers about IT products and services
Walk customers step-by-step through the problem-solving process
Help with troubleshooting hardware and software
Follow up with customers to ensure satisfactory service
Communicate customer feedback to the appropriate internal team members
Requirements
Tech savvy with passion for problem-solving and customer service
2 - 3 years experience working in a tech-related field
Ability to diagnose and resolve a variety of technical issues
Team-oriented mindset with an openness to constructive feedback
Eagerness to learn new technologies and systems
Experience working as an IT help desk technician or in a similar customer support role
Qualifications Degree/Diploma in Computer Science, Information Technology, or related field Architecture Frameworks Zachman, FEAF, TOGAF 5+ years of architecture experience plus certification Business Architecture and Technical Architecture skills Application Architecture and Solution Architecture skills Experience in developing Enterprise Architecture Strong analytical and problem-solving skills Excellent communication and interpersonal skills Ability to work effectively in a team
Education
5 years technical experience, with 3 years of those in the Telecommunication industry. 3 years in Project Management environment. Microsoft suite, strong in MS Projects, PowerPoint and Excel. Grade 12 matric National Diploma or related in Electrical Eng qualification (LC). Post Grad qualification in Project Management or related. PMP Certification
Employment Type
Full Time
