Data Capturer (ADMED)
Data Capturer (ADMED)
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Maintaining the integrity of Admeds membership and business partner data through ongoing updating of the OWLS database.
Role Purpose
Maintaining the integrity of Admeds membership and business partner data through ongoing updating of the OWLS database.
Duties & Responsibilities
- Accurately and timeously updating and correcting all (including membership client broker service provider etc) data on OWLS as-and-when received from employer groups brokers or internal divisions including the mailbox marketing front office and/or premiums team.
- Daily review of the mailbox and subsequent contacting members telephonically for updated contact information where emails sent to their email address bounced or where their email address was incorrect.
- Where necessary interacting with customers telephonically or via e-mail in respect of incomplete/incorrect personal details on system.
- Providing support with capturing of overflow new member applications.
- Ensuring a professional level of engagement when liaising with 3rd parties and colleagues.
- Ensuring that the principles of TCF are delivered across every function performed with a specific focus on the achievement of TCF Outcome 6 (Customers do not face unreasonable post-sale barriers to change product switch provider submit a claim or make a complaint).
Requirements
- At least a matric qualification
- Basic computer skills (MS Office suite)
- At least 6 months data capturing experience
Competencies
- Deadline and customer service driven
- Ability to capture data with speed and accuracy
- Computer literate with strong typing capability
- Good verbal and communication skills and ability to engage professionally with customers and colleagues
- Strong sense of responsibility and ownership
- Disciplined and reliable
- Resilience and ability to work under pressure
- Organized and focused
- Strong sense of teamwork and willing to go the extra mile when work pressure and volumes necessitate this additional input
- Honest and must have integrity
Employment Type
Full-Time
