Tier 2/Tier 3 Technical Support Engineer -
Tier 2/Tier 3 Technical Support Engineer -
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1 Vacancy
Job Description
Job Description
Tier 2/3 Technical Support Engineer
Location: South Africa (Serving USA Clients)
Model: Remote
Requirements:
- The IT Services Consultant must have at least 3-5 years experience in the IT & Networking environment and must have formal IT qualifications ideally Microsoft roll-based certifications.
- A candidate with both the attitude and aptitude to succeed in Server/Network Support Cloud technologies
- Projects and Client services consulting will fill this position. The candidate must have a love for all things IT have strong problem-solving skills and display an eagerness learn and grow within the Netsurit team.
- The successful candidate should have a minimum of 3 year remote support experience.
Duties and Responsibilities:
- The IT Services Consultant will be responsible for high-end proactive as well as reactive Technical Support for the Netsurit client portfolio including but not limited to:
- Design and implement projects as per client requirements and project scope
- Infrastructure security analysis and reporting
- Client documentation and policy design
- Incident management Problem management Resolving Service Requests and applying
- Change Management where necessary.
- Good general understanding of the ITIL Framework and ITSM Systems
- Excellent knowledge on Microsoft technologies including but not limited to
- Office 365 Microsoft 365 Azure Hyper- V / VMWare
- Must have a good knowledge of TCP/IP Networking protocols VLANs installing and configuring firewalls managed switches and routers.
- Must have a good understanding of network security malware/ransomware prevention.
- Assist / mentor junior consultants and host technical workshops for the team
Employment Type
Full Time
