Quality Assurance Manager
Quality Assurance Manager
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Job Description
Job Competency Profile: Quality Assurance Manager
Position Title: Quality Assurance Manager
Department: Learning and Development
Location: Florida Roodepoort
Reports To: Group Learning and Development Manager
Job Purpose
The Quality Assurance Manager ensures that all training programs assessments and operations within the training centre adhere to national quality standards and regulatory requirements including PSIRA SAQA and relevant SETA/QCTO. This role is responsible for maintaining accreditation implementing internal audits monitoring training quality and improving training effectiveness nationally.
Key Responsibilities
- Develop and implement a quality assurance framework to ensure training programs meet national and regulatory standards.
- Ensure compliance with PSIRA regulations SAQA unit standards AVSEC regulations and SETA/QCTO accreditation guidelines.
- Regularly conduct internal audits of training processes assessments and learner records to ensure compliance.
- Monitor and evaluate training delivery quality including facilitators assessors and learner progress.
- Liaise with SETAs/QCTO accrediting bodies and external auditors to ensure ongoing accreditation and adherence to quality standards.
- Develop and implement strategies for continuous improvement in the training process.
- Conduct training evaluations and feedback sessions with learners trainers and employers to enhance program quality.
- Develop and manage systems for documentation tracking learner assessments moderation and certification (Manage Administration Department).
- Review and update policies and procedures to meet industry best practices and regulatory changes.
- Compile and submit reports on quality performance audit outcomes and non-compliance issues to senior management.
- Ensure all trainers and assessors are up-to-date with quality assurance standards and conduct training and moderation as needed
Core Competencies (Behavioural Attributes)
Competency
Description
Attention to Detail
Precision in monitoring and auditing compliance and operational quality.
Analytical Thinking
Ability to assess training processes identify inefficiencies and implement improvements.
Problem Solving
Strong skills in identifying and resolving quality issues in training delivery.
Leadership and Influence
Ability to lead and guide training staff in adhering to quality standards and regulatory frameworks.
Communication Skills
Clear communication for internal reporting external engagements and instructional guidance.
Continuous Improvement Focus
Proactively seeks opportunities to improve training quality and operational effectiveness.
Stakeholder Relationship Management
Building strong relationships with external bodies such as SETAs/QCTO PSIRA AVSEC and SAQA.
Functional Competencies (Technical Skills & Knowledge)
Competency
Description
Quality Management Systems
In-depth knowledge of quality assurance frameworks and standards including ISO 9001 or relevant standards for education and training.
Regulatory Knowledge
Familiarity with PSIRA SAQA AVSEC and SETA/QCTO compliance requirements regulations and processes.
Assessment and Moderation Processes
Understanding of the full learner assessment cycle including internal moderation and standardisation processes.
Audit & Compliance
Proficient in conducting internal audits tracking compliance and preparing for external audits.
Training Delivery Oversight
Knowledge of adult learning principles effective training delivery and evaluation methodologies.
Document Management Systems
Skilled in managing learner records compliance documentation and training materials.
Report Writing & Analysis
Ability to generate clear accurate reports on quality assurance activities and findings.
Continuous Improvement Tools
Familiarity with tools for process improvement in training operations.
Qualifications and Experience
Requirement
Description
Minimum Qualification
National Diploma in Education Quality Management Training & Development or related field.
Experience
Minimum 5 years in a quality assurance or training management role preferably in a regulated or accreditation environment.
Certifications
Registered Assessor and/or Moderator qualification (preferable).
Systems Knowledge
Proficiency with LMS (Learning Management Systems) or QMS (Quality Management Systems) and MS Office Suite.
Regulatory and Compliance Knowledge
- PSIRA: Ensures all training complies with the Private Security Industry Regulatory Authoritys standards and regulations.
- SAQA: Expertise in SAQA unit standards and accreditation procedures.
- SASSETA: Knowledge of the Sector Education and Training Authoritys regulations for the safety and security sector (including QCTO and AVSEC).
- ISO 9001: Knowledge of global quality management standards applicable to training environments.
- POPIA: Ensures compliance with the Protection of Personal Information Act in handling learner data.
Performance Indicators
- Compliance rate with internal and external audits.
- Improvement in training outcomes (pass rates learner satisfaction etc.).
- Timeliness and accuracy of audit and evaluation reports.
- Successful maintenance of accreditation with SETAs and PSIRA.
- Effective implementation of continuous improvement strategies.
Key Challenges
- Ensuring consistent quality across multiple training centres and diverse learner populations.
- Navigating regulatory changes and updates from PSIRA SAQA AVSEC and SETA/QCTO.
- Balancing quality assurance processes with the day-to-day operational requirements of training delivery.
Required Experience:
Manager
Employment Type
Full-Time
