Hotel Cleanliness Expert (12 Months -Fixed - Term)
Hotel Cleanliness Expert (12 Months -Fixed - Term)
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1 Vacancy
Job Description
POSITION SUMMARY
Clean public and employee restrooms and showers. Clean glass in public and employee areas. Clean floor surfaces in public or employee space using designated chemicals supplies and equipment. Dust surfaces in assigned area. Empty trash containers ashtrays and ash urns in public areas into proper containers. Inspect condition of furniture for tears rips and stains and report damages. Clean and maintain lights. Post caution signs to limit traffic when necessary. Contact other departments directly for urgent repairs. Respond promptly to requests from guests and other departments. Identify and report preventative or other maintenance issues in public areas or guest rooms.
Follow all company and safety and security policies and procedures; report any maintenance problems safety hazards accidents or injuries; complete safety training and certifications; properly store flammable materials. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language. Support team to reach common goals. Ensure adherence to quality expectations and standards. Move lift carry and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance. Ability to push and pull work-related machinery over sloping and uneven surfaces. Reach overhead and below the knees including bending twisting pulling and stooping. Visually inspect tools equipment or machines (e.g. to identify defects). Grasp turn and manipulate objects of varying size and weight requiring fine motor skills and hand-eye coordination. Move through narrow confined or elevated spaces. Move up and down a ladder. Stand sit kneel or walk for an extended period across an entire work shift. Perform other reasonable job duties as requested by Supervisors.
CRITICAL TASKS
Safety and Security
- Report work related accidents or other injuries immediately upon occurrence to manager/supervisor.
- Follow company and department safety and security policies and procedures to ensure a clean safe and secure environment.
- Use proper equipment wear appropriate personal protective clothing (PPE) and employ correct lifting procedures as necessary to avoid injury.
- Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.
- Follow Hazardous Material Management Program procedures for handling and disposing of chemicals fertilizer pesticides blood borne pathogens etc. including using Material Safety Data Sheets (MSDS).
- Follow policies and procedures for the safe operation and storage of tools equipment and machines.
- Maintain awareness of undesirable persons on property premises.
- Complete appropriate safety training and certifications to perform work tasks.
- Follow property specific procedures for handling emergency situations (e.g. evacuations medical emergencies natural disasters).
Policies and Procedures
- Follow company and department policies and procedures.
- Ensure uniform nametags and personal appearance are clean hygienic professional and in compliance with company policies and procedures.
- Protect the privacy and security of guests and coworkers.
- Protect company tools equipment machines or other assets in accordance with company policies and procedures.
- Maintain confidentiality of proprietary materials and information.
- Perform other reasonable job duties as requested by Supervisors.
Guest Relations
- Address guests service needs in a professional positive and timely manner.
- Welcome and acknowledge each and every guest with a smile eye contact and a friendly verbal greeting using the guests name when possible.
- Actively listen and respond positively to guest questions concerns and requests using brand or property specific process (e.g. LEARN PLEASED Guest Response LEAP) to resolve issues delight and build trust.
- Anticipate guests service needs including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
- Thank guests with genuine appreciation and provide a fond farewell.
Working with Others
- Support all co-workers and treat them with dignity and respect.
Quality Assurance/Quality Improvement
- Comply with quality assurance expectations and standards.
Physical Tasks
- Move lift carry and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance.
- Ability to push and pull work-related machinery over sloping and uneven surfaces.
- Reach overhead and below the knees including bending twisting pulling and stooping.
- Visually inspect tools equipment or machines (e.g. to identify defects)
- Grasp turn and manipulate objects of varying size and weight requiring fine motor skills and hand-eye coordination.
- Move through narrow confined or elevated spaces.
- Move up and down a ladder.
- Stand sit kneel or walk for an extended period across an entire work shift.
- Move at a speed that is required to respond to work situations (e.g. run walk jog).
- Move over sloping uneven or slippery surfaces and steps.
- Move up and down stairs and/or service ramps.
Housekeeping Protocol
- Post caution signs (e.g. wet floor signs) to limit traffic when necessary.
- Contact Engineering At Your Service (AYS) Delighted to Serve (DTS) or housekeeping office directly for urgent repairs.
- Select appropriate cleaning chemicals and necessary personal protective equipment for various surfaces and cleaning jobs following OSHA regulations and corporate standards.
- Respond promptly to requests from guests Front Desk or At Your Service requests.
- Identify and report preventative or other maintenance issues in public areas or guest rooms.
Public and Employee Spaces
- Clean public and employee restrooms and showers including stocking bathroom with adequate paper goods and soap cleaning all surfaces and emptying trash.
- Clean glass (e.g. windows mirrors) in public and employee areas by removing dust spots and smears.
- Clean floor surfaces in public or employee space using designated chemicals supplies and equipment (e.g. mops buffers vacuums wet vacuum extractor shampoo machine stain remover).
- Dust surfaces in assigned area including furniture fixtures woodwork pictures public or house phones fire extinguisher boxes exit signs and air vents.
- Empty trash containers ashtrays and ash urns in public areas into proper containers for recycling or disposal.
- Inspect condition of furniture for tears rips and stains and report damages to manager/supervisor.
- Clean and maintain lights by wiping lamps light fixtures and light switches checking that they are in proper working condition and reporting burnt-out bulbs.
CRITICAL COMPETENCIES
Interpersonal Skills
- Diversity Relations
Personal Attributes
- Presentation
- Safety Orientation
- Dependability
Education - No high school diploma/No G.E.D. equivalent
Related Work Experience -No related work experience is required
Supervisory Experience - No supervisory experience is required
At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.
Employment Type
Full-Time
