Senior Cloud Contact Center Engineer/Platform Engineer
Senior Cloud Contact Center Engineer/Platform Engineer
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Salary Not Disclosed
1 Vacancy
Job Description
About the Opportunity
Cloud-driven. Customer-focused. Youre the connection we need.
Your Purpose:
As a Senior Connex and Amazon Connect Platform Specialist / Senior Cloud Contact Center Engineer your primary role will be to lead the design implementation support and continuous optimization of our cloud-based contact center platforms. You will be at the forefront of driving digital transformation and innovation helping us elevate the customer experience and business efficiency through intelligent use of Amazon Connect and Connex technologies. This is a high-impact role requiring technical expertise strategic thinking and cross-functional collaboration.
Your Responsibilities:
In this role you will architect and manage robust solutions within Amazon Connect and the Connex platform ensuring performance scalability and reliability. Youll work closely with internal teams such as Customer Experience IT and DevOps as well as external vendors to seamlessly integrate these platforms with CRMs ticketing systems and enterprise communication tools.
You will design IVR flows call routing strategies and implement Lambda functions and real-time analytics dashboards. Youll also lead incident response conduct root cause analysis and develop proactive monitoring strategies. Staying informed about AWS service updates and platform advancements will be crucial to driving continuous improvement and innovation.
In addition to hands-on platform work youll mentor junior team members manage platform security and compliance and contribute to governance and best practices within the organization.
Whats Required:
To succeed in this role youll need at least 5 years of experience working with contact center technology specifically with Amazon Connect. You should have a proven background in Connex platform management AWS services such as Lambda S3 CloudWatch DynamoDB IAM and API integrations.
Youll need hands-on experience integrating Amazon Connect with CRMs like Salesforce or Zendesk and be comfortable with scripting languages like Python or JavaScript. Experience with real-time dashboards call recording systems chatbots Lex and AI/ML integrations will be advantageous.
An AWS certification (e.g. Solutions Architect Developer or Connect Specialty) is strongly preferred. Familiarity with CI/CD tools like Git Jenkins or Terraform and working in regulated environments with compliance standards like GDPR or HIPAA will further strengthen your profile.
Where you will be working:
This is a full-time onsite position where you will be embedded within a collaborative and forward-thinking environment. Youll work closely with cross-functional departments and business units that are committed to digital innovation creating a high-performance work culture focused on impactful technology solutions.
What you will receive:
You will enjoy a competitive salary and benefits package along with the opportunity to work on cutting-edge cloud technologies that are transforming customer engagement. Our culture supports continuous learning certification and professional growth. Youll join a passionate team that values collaboration innovation and technical excellence.
Apply now:
Ready to lead innovation in cloud-based customer solutions Apply today and bring your expertise to a team that values excellence and transformation.
If you would like to apply for the role or if you would like to find out more about the opportunity please send a copy of you CV to .
Required Experience:
Senior IC
Employment Type
Full-Time
