Expedition Receptionist
Expedition Receptionist
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job Summary: Receptionist (Cruise Ship)
1. Responsibilities
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Provide the highest level of service to all passengers at the reception desk.
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Adhere to company regulations SOPs and ISM especially where relevant to ship operations.
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Consistently act in the best interest of the Owner and Supplier.
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Perform additional duties as required in line with operational needs.
2. Duties and Responsibilities
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Respond to general front desk enquiries.
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Serve as the primary point of contact for passenger service issues.
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Handle guest check-in procedures.
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Conduct foreign currency exchange.
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Provide ship layout information and directional assistance.
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Offer general information on cabins amenities ship facilities and activities.
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Operate internal and external switchboards.
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Liaise with other departments regarding special requests.
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Assist with passenger account queries.
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Use the Property Management System effectively.
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Manage a substantial cash float and handle travellers cheques.
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Log all technical faults reported by passengers and staff.
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Maintain voyage notes detailing all passenger queries.
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Assist during immigration inspections.
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Manage lost and found items.
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Write reports on comments and complaints and follow up as needed.
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Keep updated information for ports of call and contribute to port highlight materials.
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Handle fax messages and ensure delivery.
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Sell stamps and manage the delivery of mail through the Port Agent.
3. Job Requirements
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Good command of the English language.
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Patient tactful friendly and helpful at all times.
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Outgoing courteous and a strong team player.
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Ability to work well under pressure with a high level of integrity.
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Proficiency in at least one or two additional languages is preferred.
4. Qualifications & Experience
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Minimum of two years of experience in a service-oriented environment.
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Experience working with an international clientele is preferred.
Employment Type
Full Time
