Platform/Application Support Analyst
Platform/Application Support Analyst
Posted on :
23-06-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
23-06-2025
Job Description
Job Description:
Key responsibilities:
Technical & Operational Support:
- Serve as the primary point of contact for first-tier support for Microsoft Dynamics 365 Navision / Business Central Sage 100C/300 Payroll Chase Software
- Manage and triage internal IT support tickets ensuring timely resolution and escalation to vendors or internal IT support as needed.
- Troubleshoot system issues coordinating with internal IT and external vendors to resolve problems efficiently.
- Assist in supporting and monitoring business-critical applications.
System Implementation & Integration:
- Assist in system configuration testing and deployment for financial HR and operational platforms.
- Contribute to system integration projects between financial HR media and other business applications.
- Support project execution
Data & Reporting:
- Contribute to developing maintaining and enhancing Power BI dashboards and financial reports to provide business visibility. (Desired but acceptable if not included)
- Perform data extractions from various systems for reporting purposes.
- Support data validation cleansing and reconciliation efforts to improve reporting accuracy.
- Collaborate with finance & other teams to ensure accurate system data for budgeting and forecasting etc.
Automation & Process Optimization:
- Support Robotic Process Automation (RPA) initiatives assisting in the automation of repetitive business processes.
- Work with IT teams to identify and implement opportunities for process automation across various business platforms.
- Create and maintain documentation for automated processes.
- Assist in the implementation of workflow automation solutions to streamline business operations.
Cloud & IT Infrastructure Support:
- Monitor and optimize Azure/cloud costs for SSA-hosted resources.
- Assist in server maintenance IT asset management and cybersecurity initiatives.
- Work with IT teams to ensure proper user access controls and security compliance.
- Support user management and role assignments in OKTA and other identity management systems.
Skills & Qualifications:
- Degree or diploma in Information Technology Business Systems Finance Technology or a related field.
- Relevant coursework internships or personal projects demonstrating experience with business systems ERP support or IT service management.
- Experience with Microsoft Dynamics 365 Business Central Sage or other business enterprise systems is highly desirable.
- Strong troubleshooting analytical and coordination skills.
- Basic SQL query writing skills for data retrieval and analysis.
- Experience creating and maintaining reports and dashboards in Power BI.
- Familiarity with RPA tools such as UiPath Power Automate or similar.
- Understanding of basic cloud computing concepts particularly within the Microsoft Azure & Google Cloud environments
- Basic understanding of IT asset management and security best practices.
- Ability to manage multiple priorities work collaboratively and support end-users effectively.
- Strong attention to detail.
- Ability to learn quickly and adapt to changing technologies.
- Customer service orientation.
Preferred Attributes:
- Passion for technology automation and continuous improvement.
- Strong problem-solving mindset with the ability to work under pressure.
- Excellent communication and stakeholder management skills.
Performance Metrics:
- Timely resolution of IT support tickets.
- Accuracy and efficiency of system implementation and integration tasks.
- Quality and accuracy of data reports and dashboards.
- Contribution to successful automation initiatives.
- Effective management of cloud resources and IT infrastructure.
Location:
Cape TownBrand:
DentsuTime Type:
Full timeContract Type:
PermanentRequired Experience:
IC
Employment Type
Full-Time
Key Skills
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