Senior Production Support Consultant- Fixed Term Contract
Senior Production Support Consultant- Fixed Term Contract
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Salary Not Disclosed
1 Vacancy
Job Description
3 year working in a support environment.
End-to-end ownership of production support issues:
Working on individual incidents as part of a larger support team
Supporting the team for triage collaboration and analysis across all support work
Collaboration with a business level support team for triage and analysis
Adhoc investigative work for key issues and trend analysis in the production environment
Work-flow supervision and coordination
Team boards management prioritization and capacity planning (of work)
Understand and guide others through unblocking users.
Get involved in adhoc investigations priority (severity 1 items and War Rooms).
Understanding incident and problems through code analysis and data simulation.
Manage growth and performance of team. Drive efficiencies and improvements to processes
Knowledge and experience in:
- C#
- SQL
- React
- Azure
- Problem solving / problem analysis.
- Project / time management
- Conflict resolution and ownership
- Workflow management and maintenance
Qualifications :
A Bachelors Degree in Computer Science Information Systems Systems Analysis or a related field.
Additional Information :
Analysis troubleshooting and route-cause-analysis on production support issues
Identifying workarounds to unblock users
Data analysis and investigations
Creation and execution of data-fixes to production support issues
At Deloitte we want everyone to feel they can be themselves and to thrive at workin every country in everything we do every day. We aim to create a workplace where everyone is treated fairly and with respect including reasonable accommodation for persons with disabilities. We seek to create and leverage our diverse workforce to build an inclusive environment across the African continent.
Note: The list of tasks / duties and responsibilities contained in this document is not necessarily exhaustive. Deloitte may ask the employee to carry out additional duties or responsibilities which may fall reasonably within the ambit of the role profile depending on operational requirements.
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- Upfront Payment Requests: Deloitte will never ask for any upfront payment for background checks job training or supplies.
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Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
