Senior IT Support Engineer
Senior IT Support Engineer
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1 Vacancy
Job Description
Job Description
Job Title: Senior IT Support Engineer
Location: Tygervalley Cape Town (Working US hours)
About ICG Medical: ICG Medical is a leading global healthcare recruiter with a focus on nurses (all specialities) midwives and home care/healthcare workers. Our company vision is to improve patient care. The DNA make up of our business stems from our core values: Open Family and Passion. The business is made up of three recognised healthcare recruitment brands: Greenstaff Medical Clinical24 and Cromwell Medical. Each deliver tailored solutions for our candidates and clients from our offices in the UK Ireland India South Africa China Philippines Australia Canada and the USA with more office openings on the horizon.
Job Summary: An IT Engineer at ICG Medical plays a pivotal role in ensuring the seamless operation of our IT systems providing critical support to end-users and maintaining the integrity of our hardware and software infrastructure. This role serves as the frontline responder to IT-related challenges contributing to the overall efficiency and functionality of our organizations IT environment.
Responsibilities:
- Excellent Communication
- Maintain a very good level of English communication both written and verbal and exhibit patience and empathy when providing support to end-users.
- Infrastructure Administration
- Manage and maintain Active Directory Office 365 and Azure environments ensuring user accounts and permissions are up to date.
- Desktop and Laptop Support
- Provide support for desktops and laptops including remote troubleshooting and issue resolution.
- End-User Support
- Offer prompt and effective support to end-users addressing their IT-related concerns and requests.
- Asset Management
- Maintain an inventory of hardware equipment and software licenses ensuring accurate records.
- Basic Networking
- Troubleshoot basic networking issues and coordinate with vendors for network maintenance activities.
- Desktop Standardisation
- Install and configure desktops and laptops with standard software loads to ensure uniformity and performance optimization.
- Security Compliance
- Enforce IT policies regarding security software usage and restrictions for all desktops and laptops.
- Vendor Management
- Collaborate with hardware and software vendors to ensure availability and maintenance services are compliant with ICG Medical directives.
- Problem Escalation
- Escalate complex IT issues to the IT manager and work collaboratively on solutions.
Qualifications Experience and Skills:
- National Diploma/Bachelors degree in a related field or equivalent work experience is preferred but not required.
- Minimum of 3 years of experience in IT support and administration.
- Proficiency in Microsoft technologies including Active Directory Office 365 and Azure.
- Basic networking knowledge.
- Strong problem-solving and troubleshooting skills.
- Excellent English communication skills.
- Vendor management experience is a plus.
- Own transport required
ICG Medical is an equal opportunity employer and encourages candidates of all backgrounds to apply.
Required Experience:
Senior IC
Employment Type
Full-Time
