Application Support Specialist
Application Support Specialist
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Lets Write Africas Story Together!
Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.
Job Description
Provides more advanced technical support either remotely or physically to help end-user resolve issues with computer hardware and software by responding to inquiries and requests. Troubleshoots diagnoses and addresses problems as well as identifies and implements appropriate IT solutions to enable proper functioning.Responsibilities
User Support
Provide advice training and assistance to users to resolve complex queries and ensure the applications/website capabilities are well understood by the business.
Data Management
Help others get the most out of data management systems by providing support and advice.
Client & Customer Management (Internal)
Help senior colleagues manage internal client and customer relationships by using relevant sales or client systems.
Administration
Produce update and provide best practice support on complex Microsoft documents databases and other departmental systems advising colleagues as needed and using expertise to help improve processes.
Faults Diagnosis and Correction
Provide fault isolation and resolution to limit and address issues promptly.
Documentation and Backup
Draft and maintain basic technical and/or user documentation to a high standard and create backup files to ensure instant recovery if problems occur.
Knowledge Management System
Help others get the most out of knowledge management systems by offering support and advice.
Operational Compliance
Identify within the team instances of noncompliance with the organizations policies and procedures and/or relevant regulatory codes and codes of conduct reporting these instances and escalating issues as appropriate.
Work Scheduling and Allocation
Design own monthly schedule and if necessary assign work to others in order to speed up office workflow and ensure high-priority tasks get done.
Personal Capability Building
Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching. Develop and maintain an understanding of relevant technology external regulation and industry best practices through ongoing education attending conferences and reading specialist media.
The Recruitment Process:
TA Interview: This will be a discussion with a member of the Talent Acquisition Team to give you an understanding of our business our culture & values and more context on the role. It will also allow us the opportunity to get to know you more and ensure OMI can meet your career aspirations.
Panel Interview: This will be with 2 members of the Senior Leadership of the Hiring Team and 1 member of the HC Leadership Team.
Technical & Psychometric Assessments: These will depend on the role and will sometimes happen concurrently with Vetting through an external service provider & Internal Verification.
Final Feedback.
All About OMI:
note that unfortunately we cannot accept any applications after the closing date
Skills
Computer Literacy Database Administration Database Management Systems (DBMS) Database Queries Data Controls Data Management Document Management Executing Plans Expertise Management System Knowledge Management Metadata Management Object-Oriented Database Management System (OODBMS) Office Systems Oral Communications Policies & Procedures Technical Support Test Case ManagementCompetencies
CollaboratesCommunicates EffectivelyDecision QualityEnsures AccountabilityManages ComplexityOptimizes Work ProcessesPlans and AlignsTech SavvyEducation
Bachelor of Commerce (BCom): Information Technology (Required) NQF Level 5 - Higher Advance or Occupational Certificate or equivalentClosing Date
09 July 2025 23:59The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.
The Old Mutual Story!
Required Experience:
Unclear Seniority
Employment Type
Full-Time
