Safer Gambling Analyst
Safer Gambling Analyst
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1 Vacancy
Job Description
Description
:
Engage with customers via email chat or outbound calls who may be at risk of or actively experiencing gambling-related harm taking appropriate action in line with legislation procedures and processes
Uphold and contribute to the development of internal policies and procedures aimed at preventing gambling-related harm
Handle escalations and queries from the Player Success Team relating to operational compliance cases
Monitor customer communication channels/inboxes related to operational compliance to ensure SLA adherence and a frictionless user experience
Appropriately manage complaint cases arising during shift hours
Analyse customer accounts from a Safer Gambling and Anti-Financial Crime perspective based on internal reports or Player Success interactions
Escalate high-risk cases as needed to ensure effective player protection
Recommend improvements to current Operational Compliance and Player Success processes
Collaborate with Safer Gambling Management and the Head of Operational Compliance to promote a culture of Safer Gambling and high-quality customer service through compliance and awareness initiatives
:
Excellent oral written and verbal communication skills
Native or bilingual proficiency in written and spoken English (mandatory); additional languages are an advantage
Experienced in handling difficult conversations with customers while remaining calm and focused on objectives
Capable of collaborating with multiple stakeholders to make informed decisions regarding customer accounts
Strong attention to detail with the ability to quickly assess and respond to emerging cases
Able to perform well under pressure in a fast-paced environment
Self-motivated with the ability to work independently and as part of a team
Proven track record of delivering excellent customer service
If you meet the above requirements and want to make a career-changing move apply today by emailing your CV to or visit our website:
Package & Remuneration
About Us
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Need staff. Email us.
Required Experience:
IC
Employment Type
Part-Time
