Home Delivery Coordinator - QSR Operations
Home Delivery Coordinator - QSR Operations
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Help shape and scale the future of delivery in a growing restaurant group
Delivery Operations & Customer Experience Based in Midrand
About Our Client
Our client is a fast-growing national restaurant chain with a strong focus on customer service and digital transformation. Theyre committed to enhancing their delivery capabilities as a key revenue channel. The company values innovation and continuous improvement across all functions.
The Role: Home Delivery Coordinator
This role focuses on optimising delivery operations across the restaurant network. Youll coordinate drivers platforms and in-store execution while ensuring high service levels and operational efficiency.
Key Responsibilities
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Monitor delivery performance metrics (e.g. delivery time order accuracy)
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Support store teams with training and process implementation
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Resolve customer complaints related to delivery
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Roll out new delivery technologies and third-party integrations
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Identify trends and suggest improvements to increase delivery revenue
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Liaise with operations to maintain service consistency
About You
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2 years in delivery operations logistics or QSR support
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Strong analytical and reporting skills
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Excellent communication and problem-solving abilities
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Experience working with delivery platforms and store-level execution
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Process-oriented and customer-focused
Employment Type
Full Time
