Technical Specialist
Technical Specialist
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Position Summary:
Technical Suport is a position within our Technical Services Career Path. You are emerging in your technician career and are employing the use of appropriate and effective troubleshooting and service behaviors and are modeling to your junior counterparts in employing quality workmanship.
Essential duties and responsibilities:
Maintain a professional and profitable repair and preventive maintenance
service on Strykers products while ensuring compliance with the quality
systems and manufacturer specifications.
Deliver technical assistance and documentation to internal and external
customers.
Repair and check electronic / mechanical Stryker products
Perform annual service checks in house on the Stryker products
Efficient management of documentation for internal as external references
Give technical support to Product Managers and sales staff
Give technical support to Customers and Sales Department
Give IT support on certain instruments
Ensure excellent follow-up on all customer initiated issues
Respond to Service Complaints as defined
Turnaround time for repairs within set guidelines
Assist with service delivery and training of Customers and Sales Staff
Maintain demo loaner pool platform is kept in order and accountable for
Qualifications & Experience:
National Diploma or Degree in Clinical Engineering or other Electronic
related equivalent qualification
Minimum 1 years experience in medical electronics combined with good
mechanical skills preferably in the hospital environment
Stryker product portfolio knowledge preferred
Ability to interpret manufacturing prints & troubleshooting guidelines
Fluency in English spoken & written
Adequate IT knowledge (Microsoft Office Lotus Notes MFG/Pro Outlook).
. Valid driving licence preferably.
Travel Percentage: NoneRequired Experience:
Unclear Seniority
Employment Type
Full-Time
