Invoice Support Administrator
Invoice Support Administrator
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
At Collinson we power customer engagement and loyalty for some of the worlds biggest brands. With over 25 years of innovation in travel insurance and lifestyle benefits our services now reach over 400 million customers worldwide. From launching the original Priority Pass to redefining travel insurance through Columbus Direct innovation is part of our DNA.
Were on a mission to do good beyond profit and were proud of the diverse passionate team of 1800 people driving that forward.
About the Role
Were looking for a Claims and Assistance Support Administrator to join our high-performing team. Youll play a key role in supporting our travel claims and assistance operations by managing case data reviewing reserves and ensuring smooth communication between internal teams and external partners.
Key Responsibilities
Process and review invoices statements and assistance case data.
Ensure accurate input and reporting in our claims systems.
Communicate with policyholders and internal teams via email and phone.
Register new assistance and claims cases quickly and accurately.
Conduct monthly reserve reviews and collaborate with finance and medical teams to resolve outstanding issues.
Maintain SLAs and deliver a high standard of service across all touchpoints.
Act as a knowledge point for invoice and reserve-related queries.
What Were Looking For
Strong written and verbal communication skills in English.
High attention to detail and numeracy.
Organised proactive and comfortable working under pressure.
A true team player who is also confident working independently.
Familiarity with claims systems (e.g. Magenta) is a plus.
A professional empathetic and customer-focused approach.
Success in This Role Means
Timely and accurate processing of claims and case data.
Clear responsive communication with internal and external stakeholders.
Proactive reserve management and case closure.
Supporting collaboration and continuous improvement across teams.
Why Work with Collinson
Global presence with 28 locations and over 800 clients
Purpose-driven culture with a focus on people and community impact
A commitment to innovation and investment in employee growth
Collaborative inclusive and supportive team environment
Ready to take the next step in your career with a global innovator in travel and loyalty Apply now and help us deliver exceptional experiences to millions of travellers worldwide.
Employment Type
Full Time
