Our client in Franschhoek is looking for a Guest Assistant to join their team.
The Guest Assistant provides exceptional service to guests by ensuring smooth check-in and check-out processes addressing guest feedback itinerary planning and making the necessary reservations collaborating with colleagues and maintaining operational standards. This role requires a warm courteous demeanour and an efficient guest-centred approach.
Requirements
- Minimum of 2 years of experience in the Front Office operations of a luxury hotel
- Proficient in the use of various well-known Property Management systems
- Conversant with specialist terminology including F&B service Housekeeping Maintenance Wardrobe Security and Operational Finance
- Display a sense of urgency and dedication to meeting the needs and wishes of others
- The ability to remain calm and professional when under pressure
- Strong interpersonal skills
- Excellent verbal and written skills
- Must be professional and a team player
- Sustainable quality and attention to detail
- Matric Certificate
- A tertiary qualification in Hospitality Management or Tourism would be advantageous
- A certificate in First Aid/Fire Fighting/Health and Safety would be advantageous
- Ability to work shifts including night shift
- Preference will be given to candidates from Franschhoek and neighbouring areas
Minimum of 2 years of experience in the Front Office operations of a luxury hotel Proficient in the use of various well-known Property Management systems Conversant with specialist terminology including F&B service, Housekeeping, Maintenance, Wardrobe, Security and Operational Finance Display a sense of urgency and dedication to meeting the needs and wishes of others The ability to remain calm and professional when under pressure Strong interpersonal skills Excellent verbal and written skills Must be professional and a team player Sustainable quality and attention to detail Matric Certificate A tertiary qualification in Hospitality Management or Tourism would be advantageous A certificate in First Aid/Fire Fighting/Health and Safety would be advantageous Ability to work shifts, including night shift Preference will be given to candidates from Franschhoek and neighbouring areas