Guest Experience Coordinator
Guest Experience Coordinator
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Description
iKhaya Safari Lodge a prestigious and well-established 4-star guest house is seeking a professional service-oriented Guest Experience Coordinator to join our team. This is a full-time role with flexible hours working Monday to Saturday. The role will be based in Constantia Southern Suburbs Cape Town. The successful candidate will play a key role in ensuring every guest enjoys a seamless and memorable stay while also supporting the day-to-day operations and business growth of the establishment.
About the Guest House:
Our guest house has 10 rooms and accommodates up to 20 guests and is known for hosting weddings events and international travellers mainly Dutch and German. With future expansion plans underway we are looking for someone who is committed to growing alongside the business in a long-term capacity.
Key Responsibilities:
- Deliver an exceptional and personalised guest experience from check-in to check-out
- Coordinate daily operations including overseeing 3 housekeepers and 1 gardener
- Assist in event and wedding preparations as needed
- Manage and maintain online travel agency (OTA) platforms such as and Airbnb
- Weekly Instagram and Facebook posts
- Participation in direct booking campaigns
- Basic content creation and visual uploads to OTA platforms
- Monitor competitor pricing and maintain up-to-date listings
- Maximise guest satisfaction and occupancy through effective upselling and guest engagement
- Coordinate and oversee breakfast service to ensure a high standard of presentation and guest satisfaction
- Manage and execute weekly social media posts (primarily Facebook)
- Support digital marketing initiatives and drive direct bookings
- Perform administrative duties including basic Excel reporting
- Maintain a cashless environment; assist in implementing systems accordingly
Key Requirements:
- Proven experience in hospitality guest house or estate management
- Strong interpersonal and communication skills with a passion for working with people
- Professional presentation and the ability to engage confidently with an international clientele
- Fluency in English is essential; proficiency in Afrikaans Dutch or German is highly advantageous
- IT literate and social media savvy
- Experience with Nightsbridge
- Excellent written and verbal communication skills
- Own vehicle and a valid drivers license is essential
- Must be flexible and available for occasional early mornings or late evening duties (sleepovers may be required occasionally)
- This is not a live-in role
Contact Hire Resolve for your next career-changing move.
- Salary: R15000 per month Commission
- Our client is offering a highly competitive salary for this role based on experience.
- Apply for this role today!
You can also visit the Hire Resolve website: or email us your CV:
Package & Remuneration
About Us
Engineering Recruitment Agency in South Africa focusing on the following disciplines:
Civil Engineering jobs in South Africa. Johannesburg Cape town Durban Eastern Cape (Gqeberha and East London)
Mechanical engineering jobs in South AfricaJohannesburg Cape town Durban Eastern Cape(Gqeberha and East London)
Electrical engineering jobs in South AfricaJohannesburg Cape town Durban Eastern Cape(Gqeberha and East London)
Construction jobs in South AfricaJohannesburg Cape town Durban Eastern Cape(Gqeberha and East London)
Quantity Surveying jobs in South AfricaJohannesburg Cape town Durban Eastern Cape (Gqeberha and East London)
Finance Recruitment Agency in South Africa focusing on the following disciplines.
Finance jobs in South Africa. Johannesburg Cape town Durban Eastern Cape(Gqeberha and East London)
Actuarial jobs in South AfricaJohannesburg Cape town Durban Eastern Cape(Gqeberha and East London)
Investment jobsin South AfricaJohannesburg Cape town Durban Eastern Cape(Gqeberha and East London)
Financial riskjobsin South AfricaJohannesburg Cape town Durban Eastern Cape(Gqeberha and East London)
Tax jobsin South AfricaJohannesburg Cape town Durban Eastern Cape(Gqeberha and East London)
Audit Jobs in South AfricaJohannesburg Cape town Durban Eastern Cape(Gqeberha and East London)
Mining Recruitment Agency in South Africa.
Mining jobs in Johannesburg Rustenburg Limpopo Northern Cape Mpumalanga and more.
Manufacturing jobs in South Africa. Johannesburg Cape Town Durban Eastern Cape(Gqeberha and East London)
Supply Chain jobs inSouth Africa. Johannesburg Cape Town Durban Eastern Cape(Gqeberha and East London)
IT jobs in South Africa. Johannesburg Cape Town Durban Eastern Cape(Gqeberha and East London)
View our jobs below.
Need staff. Email us.
Required Experience:
IC
Employment Type
Full-Time
