Career Opportunity at a Prestigious 5-Star Hospitality Company!
We are currently seeking an Events Coordinator to drive sales and the development of banqueting and events products to assist the Events Team in delivering their operational objectives.
KNYSNA Onsite Permanent R15 500 - R20 500
Duties & Responsibilities
DUTIES AND RESPONSIBILITIES:
Product Knowledge
Superior knowledge of all operations assets venues properties and details to ensure thorough sales and planning of events
Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment meeting quality standards for services and evaluation of customer satisfaction.
Communications and Media - Knowledge of media production communication and dissemination techniques and methods - including alternative ways to inform and entertain via written oral and visual media.
Transportation - Knowledge of principles and methods for moving people or goods by air rail sea or road including the relative costs and benefits.
Policies and Procedures.
Ensure superior knowledge of all policies and procedures as below (not limited to):
- Event and group contracts - Booking terms & conditions per product and venue - Commission terms & conditions - Special offer terms - Quotation invoicing and payment procedures
Sales and Marketing
Product development sales and operational delivery of the event concept.
Assist in driving sales through launching of new product packages opening key accounts and cross selling to maximize market share for the group.
Monitor and increase sales of all facilities.
Knowledge of principles and methods for showing promoting and selling products or services. This includes marketing strategy and tactics product demonstration sales techniques and sales control systems.
Oversee Activities - from the design of a new logo to outlets where company literature will be placed; sales and marketing coordinators have their hands on just about anything that relates to the image. They also play a role in deciding things such as which conventions sales staff should attend where product samples should be distributed or which incentive programs might best attract customers.
Provide Reports: Management wants to see the results of various initiatives. Sales and marketing coordinators gather pertinent information and organise it into visual or written presentations.
Coordination The events department is responsible for the coordination of:
All event venue bookings including The Rotunda Media Room Boardroom Conference Room Tides Sandy B and Loft.
Handling all bookings for special events including (but not limited to) Valentines Day Mothers Day Fathers Day Christmas and New Years.
Billing and event procedures is adhered to according to company procedures and policies.
Ensuring all enquiries are responded to speedily efficiently correctly and in a professional manner.
Ensuring all client requirements are met.
Ensuring maximum occupancy of venues and sales.
Operations
Assist in managing relationships with key external suppliers.
Develop close working relationships with key functions and internal suppliers within the group.
Develop and manage relationships with PCOs and key multi-national clients.
Research and keep up to date with all banqueting equipment methods and techniques.
Assistance with operational and level stock control
Awareness of health and fire regulations regarding food preparation and serving and building maintenance in all banqueting facilities.
Keep up to date with latest trends and implementation
Meticulous coordination of all details of events to clients satisfaction.
Perform operational shifts within the F&B outlets during high occupancy times within the hotel (according to operational requirements).
Manage and ensure maintenance of operating equipment for the department.
Prepare reports as required by the company.
Guest relations
Adopting a can do attitude with regards to guest enquiries and ensuring this is implemented throughout the department.
Ensuring guest satisfaction at all times.
Investigate and resolve complaints.
Reporting of the department issues accordingly.
Financial
Ensure costs are kept to a minimum (whilst providing a satisfactory product).
Awareness of all costs related to an event.
Ensure staff costs are accurate
Review financial transactions to ensure that expenditures are authorised and budgeted.
Ensure all accounts are charged and followed up accordingly.
Staff Management
Staff management with regards to the set-up and operation of an event.
The duties as per the above should not be read in isolation but may change as the policies procedures and operational requirements of the business evolves.
For more info on the Events Coordinatorplease get in touch with Keanan:
Thank you for applying with RAREcruit!
Follow us on social media for the latest jobs trends and market insight:
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.