Admin Manager
Admin Manager
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1-3years
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Collaborate with other sector heads to ensure cross-functional smoothness.
Communicate with admin and management staff to ensure timely and efficient project and daily SLA delivery.
Monitor SLAs and KPIs for customer satisfaction response times and uptime.
Ensure all administrative staff align to group deadlines objectives and goals.
Support branch admin staff and provide continuous training in Enterprise and customer SOPs and protocols to develop staff. Implement training programs to enhance skills and knowledge within the teams.
Maintain effective communication with internal and external stakeholders including suppliers other branches and customers. Ensure that all parties are informed of service updates issues and resolutions.
Maintain a high level of administrative accuracy.
Establish and maintain a healthy relationship with our customers.
Ensure all customer projects run smoothly and that deadlines are met.
Attend to customers queries telephonically and via email.
Ensure calls are accurately closed within SLA.
Submit reports as required.
Ensuring that all customer callouts are logged from portals on time and all customers receive adequate and timely feedback.
Track and report on KPIs and SLA performance.
Liaise with clients for scheduling job updates callout updates and resolution of admin issues.
Ensure warehouse checks and counts are submitted and quarterly year-end processes are followed.
Ensure client invoicing and affiliate accuracy.
Debtors tracking and checks.
Asset scrapping submissions and progress monitoring.
Check technician and engineer incentives for accuracy.
Ensure admin alignment with national SOPs and deadlines.
Track SLA compliance and drive improvements.
Requirements
Grade 12
Relevant tertiary qualification
Minimum 3 5 years relevant experience
Proficient in MS Office
Grade 12 Relevant tertiary qualification Minimum 3 5 years relevant experience Proficient in MS Office
Education
Grade 12 Relevant tertiary qualification
Employment Type
Full Time
