• Deliver claims outcomes which contribute to the Groups financial performance
• Deliver a strong claims management operation
• Newcastle Location

This role is accountable for delivering claims outcomes which contribute to the Groups financial performance while delivering excellent customer outcomes for those injured in a workplace accident in the NSW Workers Compensation Scheme.

This role is accountable for delivering a strong claims management operation which provides effective management of statutory benefit claims in a timely cost-effective manner while delivering optimal customer outcomes and meeting all scheme compliance obligations.

What youll do

• Lead a customer facing team that delivers the CPI strategy and will execute a program of work
• Provide leadership to achieve superior claims handling and operational results through the execution of claims management strategies within the NSW Workers Insurance scheme
• Achieve excellence in the delivery of the desired claims experience through effective and efficient claims handling practices in line with contract and legislation requirements
• Build high performing motivated and engaged teams to deliver performance outcomes
• Manage resourcing and FTE transition in the Scheme as claims volumes change
• Focus on small employer claims and will deliver claims operations to our key strategic partner icare (NSW Government)

What youll bring

• Extensive experience in Workers Compensation insurance

Employee benefits Suncorp Group

At GIO Weve been helping customers navigate lifes uncertainties since 1927. Our network brings together financial services and products with brands like GIO Suncorp AAMI APIA Shannons and Bingle in one place. Working for GIO youll be part of the Suncorp Network one of Australia and New Zealands biggest and most trusted names in insurance. Satisfy your career goals and enjoy the benefits of working for a large organisation that aspires to be better and values your contribution.

Working within the Suncorp Network we believe we are our best when our workforce is as diverse talented and passionate as the communities in which we live and operate and where our people feel included valued and connected. We are passionate about inspiring our people by creating an inclusive culture offering flexible work career development and internal mobility and building connected relationships amongst our team members and with our customers. Joining Suncorp you will be joining an organisation which cares and is proud of our achievements.

If this opportunity sounds like the challenge you have been looking for please apply online today.

At Suncorp we build inclusion by providing an environment where everyone can be themselves and feel valued involved and respected for their perspectives and contribution.

Advertised: 05 Aug 2025 AUS Eastern Standard Time
Applications close: 11 Aug 2025 AUS Eastern Standard Time