Direct Sales Supervisor
Direct Sales Supervisor
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Salary Not Disclosed
1 Vacancy
Job Description
Minimum Requirements
Education & experience
Tertiary education in Business or similar in related discipline (Commercial Business Marketing) preferred or similar work experience.
Minimum 8 years experience in a similar capacity and preferably in a mid-size organisation of a related industry including at least 5 years of management experience in consumer/retail and/or marketing planning. Orientation in the field of transport and forwarding is an advantage.
Self-starter with planning and organizing skills analytical problem-solving skills and ability to work under pressure and meet tight deadlines.
Be able to obtain key insights and present them in a simple and compelling way.
Business sales and planning skills.
Market focus and costumer centric.
Understanding the key issues and problem solving
Take Initiative and accountability
High level of self-activity and self confidence
Computer literacy - Knowledge and understanding for various computer programs
Ability to learn new skills
ITS NOT JUST AN OPPORTUNITY TO GET ON THE CAREER LADDER.
ITS AN OPPORTUNITY TO HELP THE WORLD GET ON TOGETHER
Why do people call us the worlds most international company Is it because we operate in more countries than any other logistics provider Is it because we invented cross border shipping over 45 years ago Or is it perhaps because what we do connects people across the world. And the more we can connect people the better life on earth becomes.
We love our role in the world. And were looking for the right people to help us maintain and grow it. People like you.
Role Context
Acquire develop maintain and manage the customers within the Multichannel Territory as well as Digital Account Customers. Through a structured process that maximizes profit from the given portfolio. Managing the annual contact plan for these customers to maximize revenue growth by making use of telephonic contact email Campaigns Re-Qualification / Re-Profiling calls and digital marketing in collaboration with the marketing team. Sales Management and Marketing cooperation is key point to run this process. Identifying development leads for FS and TS territory MC Rank up lead. To coach lead motivate and manage the Direct Sales Channels Multi-Channel and Lead Qualifiers to grow & achieve revenue budgets productivity & sales pipeline & scorecard KPIs. Managing the lead qualifying process to ensure that the lead qualifying process operates independently from other sales channels establishing a clear separation.
Key responsibilities
Deliver Best in Class customer experience through developing and managing a knowledgeable productive and responsive team
Contacting developing and managing the MCA customers identifying additional opportunities or potential.
Acquisition of new customers through digital marketing strategies.
Be the sales point of contact for the MCA customers.
Onboarding and proper implementation making sure that the customer is aware of the various resources and departments within the business.
Working closely with the Country Marketing team to develop effective Marketing campaigns. Develop and execute campaign plan that meets the shipping needs of Multi Channel customers.
Develop and deploy business tactics which focus on new business acquisition and development of current Direct sales channel customers.
Manage country lead qualification and lead generation
Drive sales channel improvement through regionally harmonised processes and procedures
Plan and implement appropriate sales initiatives in order to ensure achievement of sales target
Close cooperation with other sales functions as well as other departments in DHL
Managing and developing a contact mix based on the company goals and customer requirements.
Effective communication with customers as well as various stakeholders and departments within the business.
Ability to develop and grow customers through a structured sales approach.
Collaborate effectively with other Commercial Managers to mutual benefit including the management of segment profitability and ensure adequate sales support is provided to the sales team
Represent DSC at various cross functional business improvement groups e.g. First Choice initiatives ICCC EOS H&S etc.
Acquire develop and maintain the Multichannel territory.
Re-profiling customers. Identify opportunities and manage the MC rank-up process.
Daily updating and managing the CRM tool (Comet/Stellar). Ensuring that all information is accurate and up to date.
Participate in automating the sales process of sending sales emails and digital sales campaigns through Marketo.
Maintaining and increasing knowledge of products prices services.
Develop and deploy business tactics which focus on new business acquisition and development of current Direct sales channel customers.
Manage country lead qualification and lead generation.
Plan and implement appropriate sales initiatives in order to ensure achievement of sales targets (revenue and shipments)
Ensure DSC is trained and able to utilize all sales tool with accuracy (e.g. GCPT OMS GRE IBS COMET) to increase the effectiveness and efficiency of daily activity
Establish and manage productivity targets related to all Sales activities customer and opportunity
Required Experience:
Manager
Employment Type
Full-Time
