Fraud Investigator

Kick-start your career in the online gaming world and experience the very latest in technology and innovation.

Who we are

Were part of Super Group the NYSE-listed digital gaming company behind some of the worlds leading Sports and iGaming brands.

At DigiOutsource we bring passionate people and innovative tech together to create market-leading online gaming solutions. Our multidisciplinary teams are passionate about products customer experience and security. Were empowered to achieve the ultimate in high-performance gaming experiences using the best technology available.

Who were looking for

Were on a thrilling journey of growth and innovation and we need passionate driven individuals to join us. At DigiOutsource every day is action-packed and we expect you to bring your return youll find a supportive environment where your skills can flourish and your career can soar.

Ready to become a game-changer Supercharge your career with us and be part of something extraordinary.

Why we need you

Were on a mission to create extraordinary experiences for our customers and we believe that your unique skills passion and superdrive will help us achieve our vision.

As a Fraud Investigator youll be monitoring volumes and trends to proactively identify fraud report on fraud activity and make sure that the necessary actions are taken. This will help us excel at minimising the risk to business in order to stay ahead of the game.

What youll be doing

As part of your role your responsibilities will include:

Chargeback / Return Management

• Conduct thorough investigations on accounts where chargebacks returns fraud notifications are received and action the account accordingly

• Compile representments to banks and processors

• Escalate anything that could contribute to a spike in CB ratios to the Fraud TL so that he/she may communicate with the Head of Risk & Fraud and Banking accordingly

• Chargeback avoidance including liaising with banks and processors to resolve queries

Fraud Detection

• Detect and identify fraud concerns via the analysis of volumes and trends of:

• Chargebacks and returns

• Account registrations

• Deposits (accepted / rejected)

• Cash ins / cash ins on hold

• Netwin (Bonus advantage Fraud AML)

• Voids / refunds / confiscations

• Risk rules

• Compile a full fraud group profile as well as cheat sheets to be communicated across the Department for detection

Fraud Management

• Monitor identified fraud groups activity

• Compile impact analysis on each fraud group to monitor group activity

• Ensure that adequate preventative and detective fraud mechanisms are in place to deter the identified fraud group

• Ensure the coaches and TLs have been briefed on all new fraud groups as well as detection processes if and when required

• Suggest / Recommend new or improvement to rules or processes with the aim at detecting fraudulent activity

Relationship Management

• Liaise with Risk Ops Specialists Sport Fraud Team Risk Team Analysis Team AML Team Compliance Risk & Fraud Management and Banking in relation to daily and strategic fraud detection

• Build relationships and liaise with Banks on behalf of the department during investigations

• Maintain relationships established with processors

Query Resolutions

• Be available to assist Risk and other departments in the business in relation to Fraud

• Resolve escalations related to possible fraud group activities

• Dispute Management

• Resolve processors escalations related to breaches of CB ratios and liaise with Digiprocessing

Adhoc

• Escalate tasks that need to be resolved at a higher level making sure that the information is complete and correct

• Ensure policy and process documents are up to date and stored for reference in the Department folder

• Ensure that cheat sheets are compiled and available for reference

• Be aware of and understand the regulatory requirements pertaining to the various functions of the daily tasks

• To maintain and meet current SLAs
  

This job description is not intended to be an exhaustive list of responsibilities. You may be required to complete other reasonable duties in order to achieve business objectives.

Essential skills youll bring to the table

The necessary skills that we require for this role include:

• Minimum 12 months exposure to current risk / fraud environment

• Degree / diploma or Certification in Risk Management Compliance Legal or related fields

• Experience working collaboratively in cross-functional teams with a focus on achieving shared goals

• Expertise in managing multiple projects simultaneously with a track record of delivering on time and within scope

• Exceptional attention to detail ensuring high standards of quality in all outputs

• Ability to adapt quickly to changing environments and priorities maintaining effectiveness in dynamic situations

• A good understanding of fraud fundamentals and customer behaviour

• Consistent behaviour aligned to performance and Organisational Culture

• Strong verbal and written communication skills with the ability to convey complex ideas clearly and effectively

• Ability to identify analyse and report on trends

Desirable skills youve got up your sleeve

It would be great if you also have some of the following skills:

• In-depth knowledge of sports betting markets including odds calculation betting types and market trends

• Previous experience in the online gaming or casino industry with a strong understanding of player behaviour and industry regulations

• Familiarity with gambling regulations and compliance requirements in various jurisdictions ensuring adherence to legal standards

• Experience in developing and executing customer retention strategies

• Understanding of fraud and an ability to identify fraud

• Working knowledge of Tableau PowerBI and Elastic

• Aptitude for trend identification and group profiling

• Excellent report writing skills

• Proficient in Excel namely graphs and formulas

• A willingness to work shifts if required

Our values are non-negotiables

Our culture is underpinned by core values that are linked to key behavioural competencies. Along with the below behavioural competencies these are essential for all employees in order for you to embed in and drive our culture forward.

These competencies are:

• Accountability

• Communication Skills

• Decision Making

• Initiative

• Problem Solving

• Analytical Skills

What youll get back

We offer a great variety of personal and professional benefits to help you thrive at DigiOutsource and Super Group. This includes:

• Were dedicated to your supergrowth. Our comprehensive learning and development programmes give you a range of resources and opportunities to expand your skills and advance your career.

• Your hard work and achievements wont go unnoticed. Our innovative Performance Tool ensures you receive regular constructive feedback helping you to continuously improve and reach your full potential.

• Our Employee Assistance programme offers a variety of benefits which you and your family can benefit from.

• Free Daily Meal

• Free Massages On-site

• Free On-Site Gym

• Group Life Cover

• Funeral Fund Benefit

• Financial Services Assistance

• Employee Assistance Programme

• Curro School Fees Benefit

• Income Continuation Benefit

• Leadership Training

• Referral Bonus

• Medical Aid Subsidy

• Free Sleep Coaching

• On-site Barista

• Retirement Annuity Subsidy

Be part of that Superclass feeling.

At Super Group diversity is part of our DNA. With teams across 16 countries 85 nationalities and 20 languages we take equal opportunities seriously championing a supportive inclusive and empowering environment wherever you are in the Group.

Its all about putting your experience first and ensuring honesty and fairness in all we do.
Here your growth is supported and your contributions valued.

Game on!

This position requires trust and honesty it has access to customers financial details - therefore a credit and criminal record check will be conducted. The qualifications identified herein are an inherent job requirement; therefore a qualification verification check will be done. By applying for this role and supplying the necessary details you hereby grant us permission to apply for these checks. This will be done in a confidential manner and solely for the purposes of verification.

Should you not hear from us within 2 weeks please deem your application as unsuccessful.

The perfect place to work play and grow!