Customer Success Executive | CPT

About Moove

Moove is building the worlds largest fleet and best-in-class technologies that power mobility platforms. Its flagship Drive-to-Own (DTO) product democratises access to vehicle ownership with a revolutionary revenue based financing model enabling underserved mobility entrepreneurs to thrive.

Mooves growth has been fuelled by its global Uber partnership and support of leading investors and lenders including Uber Mubadala BlackRock MUFG and many others. With operations now spanning 19 cities across 6 continents - Africa Asia Europe North America South America and the Middle East - Moove continues to expand its offerings through strategic acquisitions and partnerships with industry leaders including Waymo and Uber. Moove is transforming mobility to make it safer more efficient and accessible to all while providing economic opportunities and supporting skills development in the mobility sector.

About the Role

The Customer Success Executive role at Moove is a pivotal positionresponsible for driving the companys growth by acquiring andonboarding new customers. This role combines the skills of a dynamicsalesperson and a meticulous onboarding specialist. The Customer Success Executive will engage with potential customers understandtheir needs and present Mooves innovative solutions. Additionallytheyll lead the onboarding process ensuring a smooth transition forcustomers as they adopt the platform. This role demands strongcommunication relationship-building and project management skillsto effectively bring new clients into the Moove ecosystem whilemaintaining high satisfaction levels.

What Youll be Doing

• Deliver 100%satisfaction in-person support to our drivers.

• Walk drivers throughonboarding and all of the tools to be successful

• Help brand the Moove nameand get drivers excited

• Stay on top of Moovepolicies and procedures

• Register new drivers andreview accurate drivers information while ensuring compliancewith Moove standards.

• Welcome and greetcustomers delightfully.

• Accurately describeMooves product features and benefits to drivers.

• Ensure all onboardeddrivers are transferred to the Moove Fleet account.

• Resolve driver relatedissues.

• Work with the City FleetManager in building harmonious relations between drivers.

• Build driver funneldashboard for new driver acquisition across various channels

• Manage driver referraland incentive schemes.

• Manage driver agencyrelationships to ensure they met company KPIs.

What You will need for this position

• A Bachelors degree inany field such as sales marketing operations or any relatedfields.

• A minimum of 2 years ofexperience in operations supply chain logistics or marketplaceexperience in the mobility or tech industry.

• Excellent communicationskills.

• Excellent interpersonaland presentation skills with the ability to communicate effectively(written and oral) with others at all levels of the organisation andexternally.

• Must be customerservice-centric.

• Must possess basicadministration skills.

• Ability to workindependently with little or no supervision.

• Ability to work in afast-paced environment.

Key Metrics

• Signup of drivers daily with security deposit

• 75%conversion from lead gen to conversion with deposit

• Firsttrip to first month trip target to be mapped to performance

• Executiveto DP knowledge transfer about Moove rentals to be monitored andevaluated basis DPfirstfew weeks of performance

• Signup incentives to be tiered basis 1st trip to 200th trip

  
  

Who Youll Be Working with:

Directly reporting to our Sales & OnboardingSupervisor and closely working with our Operations Team.

About the team

Our team is collaborative positive curious and engaged. We think fast work smart laugh often and are looking for like-minded people to join us in our mission to disrupt vehicle ownership and make financial freedom within reach.

Moove is strongly committed to diversity within its community. The Companys approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer we welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently.

Pre-hiring Notice: Moove relies on the accuracy of information contained in employment applications as well as the accuracy of other data presented throughout the hiring process and during employment. Any misrepresentations falsifications or material omissions in any information or data provided by an applicant may result in the applicant being excluded from further consideration for employment or if an individual has already been hired termination of employment.

EEO Statement: Moove is an equal opportunity employer and does not discriminate on the basis of gender race sexual orientation marital status religion political affiliation or any other protected characteristic.