Customer Service Representative (Mandarin Speaking)
Customer Service Representative (Mandarin Speaking)
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1 Vacancy
Job Description
Master the Crypto Conversation One Customer at a Time
Join our client Binance the titan of the crypto world and the name behind millions of digital transactions daily. As the world s largest blockchain ecosystem Binance doesn t just trade coins; they shape the future of finance. With a mission to make money more free and accessible they ve built a platform trusted globally for its speed security and innovation. At Binance expect more than just a job you get global reach cutting-edge tech and the chance to grow in a powerhouse redefining digital finance.
Job Description
As a Customer Service Representative (Mandarin Speaking) you ll serve as the voice of the world s leading crypto platform helping users navigate account issues product concerns and technical problems while delivering excellent customer support in Mandarin and English.
Job Overview
Employment type: Full-time
Shift: Shifting / Rotational
Work setup: Remote / Work from Home
Your Daily Tasks
- Promptly respond to customer inquiries via email live chat and phone
- Assist with account-related issues technical troubleshooting and general questions about Binance products and services
- Deliver accurate helpful information related to cryptocurrency trading security protocols and account management
- Collaborate with internal teams to resolve escalated concerns and deliver a seamless customer experience
- Maintain clear documentation of interactions and adhere to service standards
- Consistently aim to exceed performance targets and contribute to the team s success
Requirements
The Qualifications We Seek
- Bachelor s degree or above in a relevant field
- At least 1 year of experience in customer service preferably within the BPO industry
- High attention to detail integrity and a strong sense of accountability
- Excellent communication skills both written and verbal with the ability to explain complex concepts clearly and concisely
- Ability to work under pressure and adapt in a fast-paced environment
- Flexible availability including nights and weekends
- A genuine interest in delivering great customer service and a positive attitude toward the crypto industry
- Personal or professional experience with cryptocurrency is a strong advantage
- Professional proficiency in Mandarin (both spoken and written) and English is required
Benefits
Exciting Perks Await!
- Standard Government benefits
- 12 days annual leave
- Career growth opportunities
- Unlimited upskilling through Emapta Academy courses (Want to know more Visit to Emapta!
Take part on a journey of professional fulfillment with Emapta where career aspirations meet the vibrant spirit of Vietnam. Join a community that embraces the essence of togetherness fostering excellence through shared camaraderie. At Emapta we celebrate your unique contributions with compensation packages that mirror your skills and dedication. Our diverse portfolio of international clients spanning various industries attests to our proven track record of success providing a secure and stable foundation for your professional journey.
In the heart of Vietnam Emapta brings forth a vision that transcends borders. With over 1000 global partners favoring the creation of remote jobs within our country we are committed to helping you and countless others realize your full potential and aspirations without the necessity to venture overseas. Your dreams are our mission and together well create a legacy of success right here in Vietnam.
#EmaptaEra
The Qualifications We Seek Bachelor s degree or above in a relevant field At least 1 year of experience in customer service, preferably within the BPO industry High attention to detail, integrity, and a strong sense of accountability Excellent communication skills both written and verbal with the ability to explain complex concepts clearly and concisely Ability to work under pressure and adapt in a fast-paced environment Flexible availability, including nights and weekends A genuine interest in delivering great customer service and a positive attitude toward the crypto industry Personal or professional experience with cryptocurrency is a strong advantage Professional proficiency in Mandarin (both spoken and written) and English is required
Employment Type
Full Time
