Solutions Designer - CRM - Senior

Responsibilities:

Undertakes the design of hosting technology solutions based on the clients service specifications standards policies best practices and cost models in order to meet client Salesforce Public Sector Solutions CRM application business requirement and project/initiative deliverables. General Skills

Knowledge of Salesforce Public Sector Solutions CRM applications operating systems environments database technologies programming languages and communication protocols.

Develop end-to-end features across Salesforce Mulesoft and other services.

Resolves and troubleshoots technical problems which arise during the use and operation of software packages including technical problems which arise during the use and operation of software packages including technical assistance in implementation conversion and migrations.

An understanding of how to develop complex Salesforce Sales Cloud features breaking down the work into components and milestones that stakeholders can easily understand

Write concise well-crafted code and tests.

Provide detailed estimates and work breakdown structure for assigned tasks

Skills

Experience and Skill Set Requirements

.General Skills

Experience in programming and analysis; Salesforce Public Sector Solutions CRM software package support at the specified experience level

Ability to collaborate with IT Professionals throughout the Software Development Life Cycle

Experience in design code test debug and document applications

Experience in application design latest design patters deployment and troubleshooting

Experience with relational and hierarchical database technologies

Experience eliciting and documenting information from diverse business area stakeholders and subject matter experts

Excellent analytical problem-solving and decision-making skills; verbal and written communication skills; interpersonal and negotiation skills

A team player with a track record for meeting deadlines Salesforce Public Sector Solutions Software Development Skills

Knowledge and experience with specific Salesforce Public Sector Solutions and anticipated future releases high availability solution design and implementation

Knowledge and experience with specific Salesforce Public Sector Solutions enterprise architecture methodologies design standards and tools

Experience reviewing analyzing and modifying product installation scripts including encoding testing debugging

Ability to provide post-implementation support and resolve any post-implementation technical issues

Experience conducting design walkthrough sessions with project team

Knowledge and understanding of Accessibility for Ontarians with Disability Act (AODA) and related regulations and standards

Ability to provide user and system documentation as required

Desirable Skills

Experience with building Salesforce solutions based on user stories and low level designs

Adhere to defined coding standards and develop well-structured maintainable and easy to understand code

Strong experience delivering products in Agile/Scrum mode.

Map Salesforce capabilities features and best practices against business and technical requirements by performing fit-gap analysis against Salesforce cloud service community available tools available within AppExchange and Salesforce Platform

Design develop implement configure maintain administer and integrate solutions on Salesforce Lightning Cloud platform (LWC)

Hands-on knowledge of Apex lightning VisualForce Salesforce APIs data loaders SOQL SOSL and web services

Strong understanding of Salesforce security model including sharing rules roles profiles sharing settings etc.

Build integrations between Salesforce and external applications using REST SOAP APIs Auth and Single Sign-On

Migrate changes from development to test to production environment(s) using CI technologies like Salesforce DX Jenkins and ANT

Experience with deployment tools such as GitLab Jenkins etc.

Must Have

5 years of Salesforce development experience in Public Sector Foundation and Sales Cloud with a solid understanding of when salesforce configuration options are desirable over custom code

Certified Salesforce Platform Developer I or equivalent experience

Salesforce Certified OmniStudio Developer

Salesforce Certified Experience Cloud Consultant

Salesforce Certified Administrator

Knowledge Transfer Requirements:

Knowledge transfer is expected to occur through the duration of the assignment through regular meetings touchpoints and working sessions with LRC staff

All design development and artefacts including all relevant and complete documents must be transferred to the ministry in the designated repositories provided

Evaluation Criteria

Criteria 1: Salesforce Experience

Criteria 1 30 points (weighted score)

5 years experience (including recent experience) solutioning and hands-on configuring in Salesforce

Salesforce Certified Platform Developer I

Salesforce Certified OmniStudio Developer

Salesforce Certified Experience Cloud Consultant

Salesforce Certified Administrator

Criteria 2: Design Analysis Development and Configuration

Criteria 2 35 points (weighted score)

Demonstrated experience supporting developing maintaining and configurating Salesforce solutions

Hands-on experience configurating and troubleshooting of issues in Salesforce implementation and its integration with subsidiary systems in Development and Production environments

Demonstrated experience configurating and integrating Salesforce with other applications using web services or other mechanisms

Demonstrated experience designing and supporting the development of prototypes and proof of concepts

Demonstrated experience conducting root cause analysis to troubleshoot and resolve defects/incidents resolve issues

Demonstrated experience documenting build books working with staff on actual implementation document performance measures of the new environments

Experience conducting fit/gap analysis between high-level requirements and Salesforce Public Sector capabilities

Experience conducting diagnostics and determining methods to help incident management

Experience implementing AODA compliant solutions

Criteria 3: Communication and Documentation

Criteria 3 25 points (weighted score)

Excellent analytical problem solving and decision-making skills

Excellent communication skills both written and verbal

Experience reporting progress on deliverables to team project leads and management including proactively raising risks/issues with migrations

Demonstrated experience working with clients and technical teams to ensure effective resolution of defects and management of change request are complete

Experience documenting processes and technical designs and updating build books

Experience engaging with project team to develop techniques to expedite implementation; works closely with Project Manager and lead architect and participate in the planning and design process

Experience providing estimates for proposed features/enhancements and review the estimates from other team members for completeness and accuracy

Criteria 4: Agile Experience

Criteria 4 5 points (weighted score)

Experience with Agile scrum methodologies

Demonstrated experience with agile sprint management bug tracking and testing life cycle management using Azure DevOps

Thorough understanding of SDLC specifically DEV processes in agile development environments

Criteria 5: Public Sector Experience

Criteria 5 5 points (weighted score)