SRE Dynamics Lead
SRE Dynamics Lead
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
We are seeking a motivated and detail-oriented Microsoft Dynamics 365 Support Engineer to join our production support team. This role is ideal for early-career professionals with hands-on experience or strong foundational knowledge in Dynamics 365. You will be responsible for monitoring troubleshooting and resolving issues in Dynamics 365 environments supporting business-critical applications and collaborating with cross-functional teams to ensure system reliability and performance.
Key Responsibilities
- Provide day-to-day production support for Microsoft Dynamics 365 based solutions.
- Monitor system health and performance using observability tools and dashboards.
- Troubleshoot and resolve incidents service requests and user-reported issues.
- Collaborate with development and infrastructure teams to escalate and resolve complex problems.
- I participate in root cause analysis and post-incident reviews.
- Assist in patching upgrades and deployment activities.
- Maintain documentation for support procedures known issues and resolutions.
- Support change management and release processes in coordination with SRE and DevOps teams.
- Participate in on-call rotation and support coverage as needed.
Required Skills and Experience
- 1 3 years of experience supporting Microsoft Dynamics 365 (CRM F&O or Business Central).
- Familiarity with Dynamics 365 customization configuration and integration.
- Basic understanding of Power Platform (Power Automate Power Apps) is a plus.
- Experience with ticketing systems (e.g. ServiceNow) and ITIL-based support processes.
- Strong troubleshooting and analytical skills.
- Excellent communication and collaboration abilities.
Preferred Qualifications
- Exposure to Azure services and cloud-based infrastructure.
- Experience with CI/CD pipelines and automation tools.
- Familiarity with monitoring tools like App Insights Log Analytics or Splunk.
- Understanding of SRE principles and metrics (SLOs SLIs error budgets).
Employment Type
Full-time
